Help Desk Analyst 2-Video Support/ HD2

Position Overview

Client expects a video support specialist extremely well-rounded in processing and scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365, and experience with Polycom RMX, Resource Manager and endpoints.

What You Will Be Doing

• Process and schedule for videoconference requests and manage other issues via telephone and email.
• Last year we scheduled over 12,000 conferences.
• Utilize Microsoft O365
• Aid in day-to-day management of videoconferencing operations for our multisite videoconferencing network.
• Work successfully across multiple teams
• Provide analytical and troubleshooting support for video endpoints and fiber networks
• Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences
• Prefer experience with Polycom and Cisco infrastructure and endpoints
• Maintain strict confidentiality for all videoconferencing activities
• Report operational and technical issues to managers.

What’s Needed

• Preferred Education: 4-year college degree
• Years of Relevant Experience: 2 years
• Experience with Polycom and Cisco infrastructure and endpoints
• Highly desired College degree
• Required 4 Years
• Utilize Microsoft Officer 365
• Required
• Use professional written and oral communication
• Required
• Work successfully across multiple teams
• Required

About the Role

Position Overview

Pay

$47-52k

Schedule

Onsite

Qualifications

• Preferred Education: 4-year college degree
• Years of Relevant Experience: 2 years
• Experience with Polycom and Cisco infrastructure and endpoints
• Highly desired College degree
• Required 4 Years
• Utilize Microsoft Officer 365
• Required
• Use professional written and oral communication
• Required
• Work successfully across multiple teams
• Required

Benefits

• Medical
• Dental
• Vision insurance
• 401(k)
• Other standard benefits as applicable