Help Desk Analyst 2

Responsibilities

• Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.
• Diagnoses, analyzes, and resolves issues for customers across multiple technological domains.

Requirements

• Strong experience supporting Windows 11
• Experience with file server management, active directory, GPO settings
• Very extensive knowledge with Windows 11, active directory, GPO settings
• Demonstrates strong technical proficiency in operating systems (Windows, macOS)
• Experience with the Service Now IT service management application.