Help Desk Agent

Responsibilities

• Solves questions from University of Utah Health patients and employees via the phone, web tickets, or other digital services.
• Conducts basic troubleshooting for customers using provided tools.
• Identifies, researches, and resolves technical problems.
• Documents, tracks and monitors problems to ensure a timely resolution.
• Responds to telephone calls, email and personnel requests for technical support.
• Works under immediate supervision.
• Attends team meetings and communicates issues that arise appropriately.
• Works remotely to install or repair issues.

Requirements

• One year of experience in a technical support field, call center, or equivalency.
• Knowledge in Citrix, WBT, Macintosh OS X.

Qualifications

Preferred qualifications include an associate's degree in Computer Science or a related field.