Heavy Truck Field Mechanic

About the Role

Forklifts Group San Diego is seeking an experienced Heavy Truck Field Service Technician to troubleshoot, repair, and maintain industrial vehicles, including forklifts, railcar movers, container handlers, and terminal tractors. This role involves performing routine maintenance and breakdown repair work in the field at customer sites, prioritizing work orders, complying with safety incident reporting, and ensuring all paperwork is submitted accurately and on time.

Responsibilities

• Diagnose and troubleshoot customer breakdowns; provide proper repairs to minimize equipment downtime and initiate estimates for on-site repairs.
• Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.
• Perform routine scheduled maintenance, including standard inspections, repair and replace defective parts, lubricate parts, and repair electrical equipment.
• Inspect used parts to determine changes in factory specifications.
• Review repair work and scheduled maintenance results with customers, communicating any potential issues.
• Responsible for field quoting and communicating services to customers.
• Utilize the Mobile Service application to close the day, fill out work orders, obtain customer signatures, finalize jobs, and mark them as complete.
• Provide daily status updates to dispatchers and review any customer issues or concerns with the dispatcher and account manager.
• Maintain company-provided assets, including all work tools and vans.
• Provide excellent customer service.

Requirements

• High School Diploma or equivalent; vocational or technical certification preferred.
• 2+ years of experience in a service technician role.
• Previous experience with hydraulics and computer diagnostics.
• Ability to interpret and apply schematic diagrams.
• Valid Driver’s License and driving record acceptable to insurance company.
• Ability to work independently and effectively prioritize demands and execute tasks.
• Strong attention to detail, project management, and organizational skills.
• Strong written and verbal communication skills with the ability to convey information clearly and concisely.
• Adherence to company’s core values.

This is a drug-free workplace. All positions require pre-employment screening.

Benefits

• Competitive salary ($34-$42/HR) with monthly bonus opportunities.
• $2,000 sign-on bonus and referral bonus opportunities.
• Comprehensive benefits including medical, dental, vision, and 401(k) with employer match and profit-sharing.
• Tool loan program.
• Annual Boot, Safety Glasses, and Gym Reimbursement Programs.
• Company-provided modern service van (including fuel card and maintenance), laundered uniforms, technology (iPad, laptop, and iPhone), specialized tools, and PPE.

Schedule

All shifts Monday - Friday, 7:00 am - 3:30 pm.