Heavy Equipment Technician (Field / Shop)

Job Overview

In this role, you will be maintaining and repairing equipment crucial to our operations, applying your technical skills and problem-solving abilities to ensure optimal performance. This position supports work happening both in our shop location as well as at our customer facilities. Join us in a career that not only challenges and rewards but also evolves with the industry advancements and your professional aspirations.

Scope

• Maintain an annual repair efficiency of 85%
• Maintain annual rework hours (as a percentage of hours billed) of less than 3%
• Must be able to meet standard repair times as defined by Komatsu Equipment Company (KEC) job codes listed in PFW
• Maintain all company balanced scorecard goals
• Maintain a minimum average score of 4 – 6 on the Technical Section of the Technician Competency Matrix
• Maintain a minimum average score of 4 – 6 on the Soft Skills Section of the Technician Competency Matrix
• Attain a score of no lower than 7 on the Safety Section of the Technician Competency Matrix

Key Job Responsibilities

• Achieve and maintain an annual repair efficiency rate of at least 85% by delivering high-quality mechanical repairs and services.
• Ensure that rework hours are kept under 3% of total billed hours to maximize efficiency and customer satisfaction.
• Adhere strictly to standardized repair times and actively work toward meeting or exceeding balanced scorecard objectives, contributing to overall company performance metrics.
• Prioritize health and safety in every task, strictly following all regulatory and company policies to maintain a secure working environment.
• Accurately maintain detailed documentation related to repair processes, parts used, and time spent, while implementing contamination control measures to protect equipment integrity.
• Provide precise and timely quotes for repair services, maintaining transparent communication and exceptional customer service at every stage.
• Diagnose mechanical and technical issues using advanced troubleshooting procedures, ensuring all repairs are thoroughly tested, validated, and meet quality standards before completing work orders.
• Apply systematic failure analysis techniques to diagnose complex problems effectively, facilitating long-term solutions and minimizing recurring issues.

Qualifications/Requirements

Education and Experience:

• Minimum requirement of a high school diploma or GED; Associate Degree in Diesel Technology or related field is highly preferred.
• At least 5 years of hands-on experience in a similar mechanical or field technician role, or an equivalent combination of education and practical experience.

Skills and Abilities:

• Demonstrated strong communication skills, capable of providing excellent customer interactions and clear reporting.
• Proficiency with fundamental arithmetic required for precise measurement and calculation during repairs.
• Competency in basic computer applications necessary to manage work orders, documentation, and communication tools.
• Exceptional troubleshooting skills with the ability to swiftly and accurately diagnose mechanical problems.
• Solid mechanical aptitude with familiarity in diesel engines, heavy machinery, or related equipment technologies.
• Flexibility to work varied schedules, including potential shift work, to meet operational demands efficiently.

Additional Information

• Additional requirements include certifications for operating forklifts and manlifts, enhancing safety and operational capability on-site.
• MSHA certification and respirator training may be required depending on specific job assignments.
• Candidates must possess a comprehensive basic mechanics toolset and hold a valid Driver's License to accommodate travel as part of the field technician duties.

Pay

This role pays $34.19 - $42.00. The actual offer will consider a wide range of factors, including experience and location.

Benefits

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs