Heavy Equipment Mechanic

About the role

The Technical Representative I / Heavy Equipment Mechanic plays a crucial role in maintaining and repairing Bergkamp's industry-leading Pavement Preservation Equipment. This position ensures that equipment operates safely, efficiently, and with minimal downtime, impacting customer success and community infrastructure.

Responsibilities

• Diagnose and repair pavement preservation equipment in both shop and field settings, and provide remote support when needed.
• Train customers and team members on equipment operation, maintenance, and repair, both during start-ups and ongoing support.
• Lead equipment start-ups and deliver hands-on training to crews and fleet service teams.
• Collaborate with engineering and product teams by sharing field insights to improve equipment design and performance.
• Support the sales team by answering technical questions and helping customers understand equipment capabilities.
• Conduct final inspections of equipment before it leaves production to ensure quality and readiness.
• Maintain a safe, clean, and organized workspace, following all safety protocols and procedures.
• Stay current with industry knowledge through training, publications, and professional development.
• Contribute to a strong team culture by actively participating in meetings and sharing ideas.

Requirements

• A high school diploma or equivalent as a foundation for your technical skills.
• 3–5 years of experience in automotive mechanics, welding, electrical work, or a related field.
• Confidence using mechanic tools (both electric and pneumatic) and operating a forklift.
• The ability to read and understand technical manuals and schematics to troubleshoot and repair equipment.
• Strong technical writing skills to document work clearly and accurately.
• A natural problem-solver who can think critically and adapt to new challenges.
• Willingness and flexibility to travel domestically and internationally, including some weekends (up to 25% of the time).
• Excellent communication skills, both written and verbal, to effectively collaborate with customers, coworkers, and leadership.
• A customer-first mindset, with professionalism and interpersonal skills to build strong working relationships.
• Solid math skills, including working with fractions, decimals, percentages, and basic calculations.
• The ability to follow instructions in various formats—written, spoken, or diagrammed—and apply common sense to get the job done.
• Strong time management and organizational skills to handle multiple tasks and meet deadlines.
• A sharp eye for detail and a commitment to doing things right the first time.
• Comfort using computers and software, including Microsoft Office and ERP systems, to manage service orders, RMAs, and transactions.

Skills

To excel in this role, you will need to use your knowledge of heavy equipment, mechanical and hydraulic systems to diagnose and repair a variety of issues for customers' Bergkamp pavement preservation equipment. You will also need to use your knowledge of Bergkamp manufactured equipment to train customers in the proper use and maintenance of their equipment to ensure that our customers' equipment is operating safely and efficiently providing them with the best opportunity to be productive with Bergkamp equipment.

Physical Demands and Work Environment

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and listen. The employee is frequently required to stand, bend, kneel, climb stairs and walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The work environment may frequently be in an outdoor setting with frequent exposure to outside elements. The noise level in the work environment is frequently high. This position requires some travel, which may involve exposure to extreme weather elements.