Hearth Associate

About the role

To be responsible for the daily operations and sales of the Hearth Department.

Responsibilities

• Assist with daily operations of the Hearth Department, including merchandising, maintaining display presentation, signage standards, monitoring inventory levels, and supporting customers with stove and accessory purchases.
• Greet and acknowledge every customer, ensuring a welcoming environment.
• Maintain constant radio communication with fellow associates to ensure smooth department operations.
• Develop a comprehensive understanding of the Hearth products sold at the store, providing knowledgeable assistance to customers.
• Stay informed about product knowledge, promotions, and merchandise offerings.
• Assist customers throughout their entire hearth appliance, venting, and accessory purchase process.
• Support the monitoring of warranty claims through the HHT and POS systems.
• Stay current with HHT training to provide accurate product and service information.
• Help coordinate customer service calls with Service Technicians using the electronic service form.
• Assist in maintaining the BBQ concept center and participate in grill demonstrations.
• Contribute to floor moves, merchandising, display maintenance, and general storehousekeeping tasks.
• Help in other departments when needed.
• Perform daily cleaning – such as, but not limited to, replacing full trashes with new trash bags, and sweeping the department floor.
• Other duties assigned as needed.

Qualifications

• Basic knowledge of operating a POS system.
• Basic knowledge of Eagle Browser.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and to shift priorities accordingly.
• Familiar with how to operate a computer system and email.
• Preferably familiar with standard retail concepts and practices.