Hearing Instrument Specialist

About the role

Full-Time, In-Office position located in Morganton, NC. HearingLife is seeking a Hearing Aid Specialist to join the in-office clinical team, providing comprehensive hearing healthcare services while delivering an exceptional patient experience.

About HearingLife: HearingLife is a national hearing care provider operating more than 600 hearing care centers across 42 states. As part of the Demant Group and in association with Oticon, HearingLife has a long‑standing heritage of care, health, and innovation dating back to 1904. The mission is to help more people hear better through personalized, results‑driven hearing healthcare.

Responsibilities

• Evaluate, diagnose, and treat hearing loss in accordance with clinical and state licensing standards
• Conduct hearing assessments, hearing aid fittings, and patient education on device use and care
• Provide quality aftercare services including troubleshooting, repairs, and hearing aid maintenance
• Counsel patients on hearing aid and accessory options, including payment methods and third‑party payor processes in compliance with federal and state regulations
• Achieve clinic growth goals while maintaining ethical clinical and sales practices
• Participate in community outreach activities, including health fairs and physician relationship development
• Collaborate with Patient Care Coordinators and clinic leadership to meet monthly, quarterly, and annual financial performance goals
• Support telehealth and remote care initiatives, including remote hearing tests and patient coaching
• Maintain required continuing education and licensure compliance
• Operate audiometric equipment and accurately interpret test results
• Clearly communicate test outcomes and recommended treatment plans to patients in an easy‑to‑understand manner

Qualifications

• Active Hearing Instrument Specialist license, or eligibility to obtain licensure per state requirements

Leadership & Professional Development: Participate in leadership development and growth initiatives; opportunity to mentor or precept future hearing care professionals; internal advancement opportunities into senior and leadership roles.

Benefits

• Paid time off and paid holidays
• Medical, dental, vision, and health savings account (HSA)
• 401(k) plan with employer match
• Tuition reimbursement and continuing education reimbursement
• Maternity leave
• Short‑term and long‑term disability coverage
• Company‑paid life insurance
• Pet insurance
• Employee and family discounts on hearing aids and related products
• Dependent care flexible spending plan

Pay

$60,000‑$75,000+ uncapped commission

Schedule

Full‑Time, In-Office