Hearing Instrument Specialist

About the role

Support Hearing Instrument Specialist position located in Charleston, SC. HearingLife is a national hearing care company under the Demant umbrella and in association with Oticon. Built on a heritage of care, health, and innovation since 1904, HearingLife operates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare delivered by highly skilled and compassionate professionals. Our vision is to help more people hear better through life-changing hearing health and personalized care. Position Overview: We are seeking a Support Hearing Instrument Specialist to join our team. This role is dedicated to patient aftercare and clinical support rather than hearing aid sales. You will play a critical role in ensuring an excellent patient experience by providing follow-up care, device maintenance, troubleshooting, and walk-in support for our patients. This position is ideal for a licensed Hearing Instrument Specialist who enjoys hands-on clinical work, patient education, and building long-term patient relationships—without the pressure of sales goals or commissions. Why Join HearingLife? Focus on clinical care and patient relationships, not sales; supportive team environment grounded in trust, teamwork, and innovation; opportunity to deepen technical expertise and clinical skills; stability within a national organization that prioritizes quality hearing healthcare.

Responsibilities

• Provide high-quality follow-up and aftercare services to existing patients
• Support walk-in patients with hearing aid checks, cleanings, adjustments, and troubleshooting
• Perform routine hearing aid maintenance and minor repairs, including earmolds and accessories
• Assist patients with proper hearing aid use, care, and best practices
• Conduct device checks and basic technical evaluations to ensure optimal performance
• Collaborate closely with Audiologists and Hearing Instrument Specialists to support patient care plans
• Support Telehealth and Remote Care initiatives, including patient coaching and device education
• Maintain accurate and timely clinical documentation in accordance with company, state, and federal guidelines
• Ensure compliance with all professional licensing and continuing education requirements
• Contribute to a welcoming, patient-centered clinic environment
• All other duties as assigned

Qualifications

• Active Hearing Instrument Specialist license (or eligibility per state requirements)
• Strong technical skills with hearing aids and amplification devices
• Patient-focused mindset with excellent communication skills
• Ability to explain technical information in a clear, compassionate, and easy-to-understand manner
• Team-oriented with a positive, supportive approach to patient care

Benefits

• PTO & Paid Holidays
• Emphasis on work-life balance
• Medical, dental, vision, and HSA options
• 401(k) with company match
• Tuition reimbursement
• Maternity leave
• Short-term and long-term disability coverage
• Company-paid life insurance
• Pet insurance
• Steeply discounted hearing aids and accessories for you and your family
• Dependent care flexible spending account
• CEU reimbursement

Pay

$55,000-$60,000 + Commission

Schedule

Full-Time | In-Office