Hearing Instrument Specialist

About the role

Full-time, in-office Hearing Aid Specialist position located in Southport, NC. Responsible for providing comprehensive hearing healthcare services while delivering an exceptional patient experience. Candidates must be licensed in accordance with state requirements.

HearingLife is a national hearing care provider operating more than 600 hearing care centers across 42 states. As part of the Demant Group and in association with Oticon, HearingLife has a long-standing heritage of care, health, and innovation dating back to 1904. Our mission is to help more people hear better through personalized, results-driven hearing healthcare.

Responsibilities

• Evaluate, diagnose, and treat hearing loss in accordance with clinical and state licensing standards
• Conduct hearing assessments, hearing aid fittings, and patient education on device use and care
• Provide quality aftercare services including troubleshooting, repairs, and hearing aid maintenance
• Counsel patients on hearing aid and accessory options, including payment methods and third-party payor processes in compliance with federal and state regulations
• Achieve clinic growth goals while maintaining ethical clinical and sales practices
• Participate in community outreach activities, including health fairs and physician relationship development
• Collaborate with Patient Care Coordinators and clinic leadership to meet monthly, quarterly, and annual financial performance goals
• Support telehealth and remote care initiatives, including remote hearing tests and patient coaching
• Maintain required continuing education and licensure compliance
• Operate audiometric equipment and accurately interpret test results
• Clearly communicate test outcomes and recommended treatment plans to patients in an easy-to-understand manner

Qualifications

• Active Hearing Instrument Specialist license
• 5+ years experience in Hearing Aid Fitting and Dispensing

Skills

• Participate in leadership development and growth initiatives
• Opportunity to mentor or precept future hearing care professionals
• Internal advancement opportunities into senior and leadership roles

Pay

$70,000-$80,000+ uncapped commission

Benefits

• Paid time off and paid holidays
• Medical, dental, vision, and health savings account (HSA)
• 401(k) plan with employer match
• Tuition reimbursement and continuing education reimbursement
• Maternity leave
• Short-term and long-term disability coverage
• Company-paid life insurance
• Pet insurance
• Employee and family discounts on hearing aids and related products
• Dependent care flexible spending plan