Hearing Care Provider-Plantation, FL

Essential Duties And Responsibilities

• Perform comprehensive hearing evaluation, hearing aid selection and fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care.
• Maintains a minimum NPS score of 75 during annual evaluations for clients.
• Routinely demonstrates hearing aids to clients to create the 'wow' moment of a personalized auditory simulation.
• Evaluate test results in conjunction with client needs' assessment to make a personalized recommendation.
• Offers recommendations based on maximizing client benefits.
• Performs routine follow-ups, cleans and checks hearing aids, and handles repairs.
• Maintain skills in ear impression taking, earmold modification, and recommendation of ALD accessories.
• Embody HearUSA's ambition of Changing Lives through Simply Excellent Hearing Care.
• Partner with the District manager, HCP Team Leads, and L&D to adopt new initiatives aimed to grow your Center's revenue and change more lives.
• Build a local community to proactively generate service demand and support marketing campaigns, such as to physicians and at health fairs.
• Successfully completes one community outreach and/or physician marketing campaign per quarter.
• Comply with all State license laws, FDA guidelines, WSA policies, and HearUSA Quality Practice Guidelines (QPG).
• Operates in a HIPAA compliant manner, with documentation, outcome notes, and referrals completed for all clients.
• Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting, and troubleshooting of current hearing aid technology.
• Embrace our culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.

Requirements

• Experience in a similar Audiology or Hearing Aid Specialist role.
• Active state license in Audiology and/or hearing aid dispensing. 1-5 years of experience preferred.
• Ability to pay close attention to detail with a high degree of accuracy.
• Basic or advanced written communication skills.
• Experience interacting with customers/clients.
• Ability to communicate detailed or technical information clearly, accurately, and concisely.
• Ability to work quickly, accurately, and independently in a fast-paced environment.