Hearing Care Provider- Augusta, GA

Essential Duties And Responsibilities

• Perform comprehensive hearing evaluation, hearing aid selection and fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care.
• Maintains a minimum NPS score of 75 during annual evaluations for clients.
• Routinely demonstrates hearing aids to clients to create the 'wow' moment of a personalized auditory simulation.
• Evaluate test results in conjunction with client needs' assessment to make a personalized recommendation.
• Offers recommendations based on maximizing client benefits.
• Performs routine follow-ups, cleans and checks hearing aids, and handles repairs.
• Maintain skills in ear impression taking, earmold modification, and recommendation of ALD accessories.
• Embody HearUSA's ambition of Changing Lives through Simply Excellent Hearing Care.
• Partner with the District manager, HCP Team Leads, and L&D to adopt new initiatives aimed to grow your Center's revenue and change more lives.
• Successfully completes one community outreach and/or physician marketing event per quarter.
• Complies with all State license laws, FDA guidelines, WSA policies, and HearUSA Quality Practice Guidelines (QPG).
• Operates in a HIPAA compliant manner, with documentation, outcome notes, and referrals completed for all clients.
• Engages in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting, and troubleshooting of current hearing aid technology.

Requirements

• Experience in a similar Audiology or Hearing Aid Specialist role.
• Active state license in Audiology and/or hearing aid dispensing. 1-5 years of experience preferred.
• Ability to pay close attention to detail with a high degree of accuracy.
• Basic or advanced written communication skills.
• Experience interacting with customers/clients.
• Ability to communicate detailed or technical information clearly, accurately, and concisely.
• Ability to work quickly, accurately, and independently in a fast-paced environment.

Grow Your Career

• A structure of field support for your hearing center.
• A professional development team of dedicated Regional Training Managers.
• Continuing education, LinkedIn Learning & licensing reimbursement.
• Career advancement pathways such as Hearing Care Provider and Client Experience Specialist Team Lead, Hearing Care Provider Advisory Board member, or District Manager.
• Paid externships and a Hearing Instrument Specialist Trainee program.

The Support Of A Leader In Hearing Health

• HearUSA accepts the most insurance plans in the industry, has extensive network coverage, advanced online services, and pioneering technology.
• We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S.
• HearUSA is also part of the WSA family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters.

Lifestyle & Benefits

• Comprehensive Benefits Package.
• Paid holidays & PTO policy.
• 401k matching program.
• Tuition reimbursement.
• Employee, Family & Friends Hearing Aid Discount Program.
• Service days & diversity, equity & inclusion initiatives.