Jobs · Customer Service · New York

Hearing Care Professional Trainee-Middletown, NY

Sonova Group · Middletown, NY · 2 wk ago
Customer Service$19–$23/hrFull-time

About the role

This paid training program is designed to provide you with the hands-on experience, knowledge, and support needed to become a licensed Hearing Care Professional.

Responsibilities

- Train on all aspects of the Hearing Care Professional role in preparation for state licensure - Support patients alongside licensed clinicians, ensuring compassionate, high-quality care - Learn to perform hearing aid fittings, adjustments, cleanings, and repairs - Educate patients on their technology to help them meet their hearing goals - Participate in local marketing and community outreach to grow awareness of hearing health

Requirements

- Associate’s degree or above required - Previous customer service experience required - Healthcare environment experience a plus - Clear verbal and written communication

Qualifications

- Passion for helping people improve their quality of life - Strong customer-care focus and relationship-building skills - Curiosity and excitement to learn a new profession - Comfort working with your community and educating others about hearing health

Skills

- None specifically listed

Benefits

- Comprehensive benefits: medical, dental, vision, and more - Health Savings, Flexible Spending, and Dependent Care accounts - 401(k) with company match - Paid time off & holidays - Company-paid life insurance, plus optional supplemental coverage - Short/Long-Term Disability options - Employee Assistance Program & Telehealth training options

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