Hearing/Audiology Tech: Mercy St. Louis

About the role

Mercy Audiology is seeking a compassionate, detail-oriented Hearing/Audiology Technician to join our growing team at our Main Mercy Campus in St. Louis. This role is an excellent opportunity for someone who enjoys working directly with patients, provides exceptional customer service, and wants to play an important part in helping individuals improve their hearing health and quality of life. Working alongside experienced audiologists, you will support both clinical and administrative functions while ensuring a positive and seamless patient experience. Our patient population is primarily adults, with occasional pediatric patients.

Responsibilities

• Assist with audiologic evaluations and diagnostic testing procedures
• Prepare patients for hearing assessments and obtain relevant medical and hearing history information
• Conduct selected hearing screening and testing procedures under the direction of the audiologist
• Assist with hearing aid services, including cleaning, troubleshooting, maintenance, and minor non-billable repairs
• Educate patients on hearing aid care, clinic processes, and follow-up recommendations
• Support patient check-in, scheduling, registration, and other front office workflows
• Maintain accurate patient records and documentation within the electronic medical record
• Ensure testing equipment is maintained, calibrated, and functioning properly
• Collaborate with audiologists and other healthcare professionals to coordinate exceptional patient care
• Adapt workflow and schedules to meet patient volume and clinic needs
• Assist with implementation of new audiology technologies and equipment

Requirements

• Associate degree or equivalent college coursework
• Strong communication and interpersonal skills
• Ability to work independently with excellent attention to detail
• Customer-focused approach with a passion for helping patients
• Ability to effectively interact with patients of all ages, families, and healthcare professionals
• Basic computer and documentation skills

Preferred Qualifications

• Bachelor's degree in a healthcare-related field
• Previous patient care experience
• Experience in audiology, hearing healthcare, ENT, speech therapy, or a related clinical setting
• Experience working in a medical office, outpatient clinic, or hospital environment
• Familiarity with hearing aids, hearing testing equipment, or audiology workflows

Safety and Quality Responsibilities

• Follow all infection prevention and control practices
• Adhere to Mercy's safety policies and procedures
• Perform routine equipment checks and report malfunctioning equipment
• Maintain patient confidentiality and comply with HIPAA requirements
• Support patient rights and provide professional, compassionate service
• Follow quality reporting and incident reporting procedures as required

Schedule

• Full-time (40 hours/week)
• Day shift only
• No nights
• No weekends
• No holidays

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period
• Opportunity to work alongside experienced audiologists
• Meaningful patient interactions that improve quality of life
• Career growth within a nationally recognized healthcare organization
• Supportive, collaborative, and mission-driven culture

About Mercy Audiology

Mercy Audiology provides comprehensive hearing healthcare services for patients across the lifespan. Our services include diagnostic hearing evaluations, hearing aid consultations and management, tinnitus assessment, hearing rehabilitation, and patient education. We are committed to helping patients stay connected to the people and experiences that matter most through exceptional hearing care.