Hearing Ambassador (Patient Care Coordinator)

About the role

NationsBenefits is a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members. The Hearing Ambassador assists and helps the licensed dispenser meet their goals and fulfill daily duties by engaging customers, supporting hearing health needs, educating individuals about hearing wellness, scheduling appointments, and building customer relationships through community outreach.

This position is on-site at the Sam's Club Hearing Aid Center in Chattanooga, TN.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services
• Set the stage for full tests and full purchases when interacting with members
• Complete 30-50 outbound calls daily to prospective and/or existing customers
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist
• Promote and sell non-hearing aid products when engaging with members who do not have hearing loss (a 50% increase in non-hearing aid product sales is expected)
• Learn and use the handheld screener (when permitted by state regulations) as an intercepting tool to generate qualified leads
• Assist in calling past tested members, with or without sales, and medical referrals to schedule return visits
• Promote the HAC during Sam’s Club events, Hearing Aid Center events, and outside marketing events
• Be based in the HAC but spend 95% of the time walking/working the club, intercepting, and setting tests

Requirements

• High school diploma or equivalent
• Strong customer service, sales, or retail experience
• Experience working with PC hardware and software, including general computer and internet knowledge
• Excellent oral and written communication, organizational, problem-solving/troubleshooting, and presentation skills
• Previous experience with patient/customer appointment scheduling
• Proficiency with basic computer systems and scheduling software

Benefits

NationsBenefits offers a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service. We provide career advancement opportunities across multiple locations in the US, South America, and India.