Hearing Ambassador (Patient Care Coordinator)

About the role

NationsBenefits is a fast‑growing Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed‑care organizations to deliver innovative healthcare solutions that improve outcomes, reduce costs, and add value for members. Through our suite of supplemental benefits, fintech payment platforms, and engagement tools, we help health plans address social determinants of health and enhance member satisfaction. Our compliance‑focused infrastructure, proprietary technology, and premier service model enable value‑based care for millions of members. The Hearing Ambassador assists the licensed dispenser in meeting daily goals, engages customers, supports hearing health needs, educates individuals about hearing wellness, schedules appointments, and drives growth through community outreach and relationship building. This position is on‑site at the Sam’s Club Hearing Aid Center in Green Bay, WI.

Responsibilities

• Maintain working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full tests and full‑boat purchases when interacting with members.
• Complete 30‑50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of four immediate or scheduled full hearing tests daily for the hearing‑aid specialist or audiologist.
• Promote and sell non‑hearing‑aid products when members do not have hearing loss.
• Achieve a 50% increase in non‑hearing‑aid product sales.
• Learn and use the handheld screener (as permitted by state regulations) to generate qualified leads.
• Assist, when necessary, by calling past‑tested members and scheduling return visits or medical referrals.
• Promote the HAC during Sam’s Club events, HAC events, and potentially external marketing events.
• Spend approximately 95% of time walking/working the club, intercepting members, and setting tests.

Requirements

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software, including general computer and Internet knowledge.
• Excellent oral and written communication, organizational, problem‑solving/troubleshooting, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.