HEAP INTAKE SPECIALIST

About the role

Under general direction, is responsible for eligibility determination for the federally funded Heating Energy Assistance Program. Effectively supports ongoing and collaborative communication amongst all program staff, and is responsible for ensuring a trauma informed care environment.

Responsibilities

• Performs evaluation eligibility and applications services to applicants for HEAP.
• Interviews clients either in person or by phone to obtain housing, demographic and income information.
• Assists individuals in providing required documentation and evidence of income in order to conduct an accurate eligibility determination.
• Responds to heating and utility emergency situations.
• Performs data-entry functions.
• Assists with Outreach and Publicity for the program in partnership with DHS.
• Assists in promoting the HEAP program to various community organizations and coalitions.
• Collaborates with team members to ensure tidiness of the office.
• Responsible for following COVID guidelines, including PPE, sanitization and upkeep of work area.
• Participates in relevant Agency meetings and/or trainings.
• Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
• Other duties as assigned.

Requirements

• Physical Demands/Work Environment: While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.
• Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Qualifications

• Education: Associates degree in business, accounting, finance or other related area.
• Credentials: First Aid and CPR within 90 days after hire and recertified every two years as needed.
• Experience: 1 year experience in working within program guidelines.

Skills

• Strong verbal, written and telephone communication skills.
• Ability to multi-task.
• Attention to detail.

Benefits

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Pay

$18.50

Schedule

M-F, 8 am - 4 pm (beginning 10/26)