Healthtrust Performance Group - Sales Implementation Specialist

About the role

The Field Implementation Specialist is an entry-level, customer-facing role responsible for supporting on-site product installations and driving successful conversions in hospital environments. This role is ideal for someone who enjoys hands-on work, problem-solving in real time, and interacting directly with customers.

Responsibilities

• Perform hands-on product installations, device setup, and on-site support during customer conversions within hospital environments, meeting established timelines and quality expectations
• Execute assigned implementation activities while assisting Implementation, Clinical, and Sales teams in delivering customer implementation plans
• Serve as an on-site representative of Regard, providing clear, professional communication and building trust with hospital staff and stakeholders
• Support field sales efforts by reinforcing product value and assisting with equipment preparation, training sessions, and in-servicing activities
• Conduct basic technical troubleshooting in real time, escalating issues appropriately and coordinating with internal teams to ensure timely resolution
• Track progress against implementation milestones, communicate updates to stakeholders, and complete required reports, documentation, and follow-up materials
• Identify, document, and communicate issues, constraints, and opportunities for product standardization and process improvement to supervisors and cross-functional teams
• Collaborate with Marketing, Sales, and Implementation teams to support successful execution of customer agreements and contribute field insights; assist with additional projects as assigned

Requirements

• Bachelor’s degree from an accredited college or university in business, healthcare, life sciences, or a related field required
• Prior internship, academic project, or part-time experience in healthcare, clinical environments, technical fieldwork, sales, or customer-facing roles preferred
• Mechanical proficiency and ability to use simple tools
• Strong interpersonal and communication skills, with the ability to engage professionally with hospital staff and represent the Regard brand effectively
• Basic mechanical aptitude, including comfort using simple tools and performing hands-on equipment setup and adjustments
• Able to learn and communicate product value, supporting customer understanding and adoption during on-site interactions
• Solid problem-solving skills with the ability to troubleshoot issues, follow defined processes, and escalate appropriately
• Strong organizational skills with the ability to manage multiple tasks, meet deadlines, and maintain attention to detail in a fast-paced, field-based environment
• Able to work independently while following direction from supervisors and collaborating effectively within cross-functional teams
• Ability to work independently while following direction from supervisors and collaborating effectively within cross-functional teams
• Ability to travel 75% or higher
• Proficiency with basic computer applications (e.g., Microsoft Office) and ability to learn internal systems for tracking, reporting, and communication

Qualifications

• Bachelor’s degree from an accredited college or university in business, healthcare, life sciences, or a related field required
• Prior internship, academic project, or part-time experience in healthcare, clinical environments, technical fieldwork, sales, or customer-facing roles preferred
• Mechanical proficiency and ability to use simple tools
• Strong interpersonal and communication skills, with the ability to engage professionally with hospital staff and represent the Regard brand effectively
• Basic mechanical aptitude, including comfort using simple tools and performing hands-on equipment setup and adjustments
• Able to learn and communicate product value, supporting customer understanding and adoption during on-site interactions
• Solid problem-solving skills with the ability to troubleshoot issues, follow defined processes, and escalate appropriately
• Strong organizational skills with the ability to manage multiple tasks, meet deadlines, and maintain attention to detail in a fast-paced, field-based environment
• Able to work independently while following direction from supervisors and collaborating effectively within cross-functional teams
• Ability to work independently while following direction from supervisors and collaborating effectively within cross-functional teams
• Ability to travel 75% or higher
• Proficiency with basic computer applications (e.g., Microsoft Office) and ability to learn internal systems for tracking, reporting, and communication

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Pay

Competitive compensation package based on experience and qualifications.

Schedule

This is a high-travel role offering strong exposure to healthcare operations, medical technology, and field-based sales.