Healthcare Virtual Assistant Part-Time

Tasks

• Setup, configure, maintain client groups, plans, rates, EDI feeds
• New hires, terminations, QLEs, coverage questions
• Data Collection & Submissions - Census gathering, carrier/PEO submissions, follow-up
• Open Enrollment - Coordinate renewals, enrollment windows, reconciliation
• Producer Support - Proposal prep, quote organization, CRM maintenance

Must-Have Requirements

• Employee Navigator expertise (hands-on setup/config experience)
• 2+ years benefits admin or insurance CSR experience
• HIPAA compliant
• 9 AM - 1 PM CST availability
• Group health insurance & PEO knowledge
• Excel proficiency
• Strong Follow-up Skills - Relentless About Closing Gaps
• Nice-to-Have Life & Health insurance license
• Multi-carrier coordination experience
• Open enrollment management across multiple clients

Software/Tools

• Employee NavigatorCRM (benefits/insurance platform)
• Microsoft Excel
• CARRIER PORTALS & PEO PLATFORMS

Success Metrics

• Submissions complete and on-time with minimal back-and-forth
• Nothing falls through the cracks
• Clients feel well-serviced
• Producers can rely on pipeline movement

Technical Requirements

• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps

Client Industry

• Health Insurance Benefits Agency

Schedule

• 9 AM - 1 PM Central Standard Time

Location

• 100% Remote/WFH

Setup Potential Target Start Date

• ASAP

Notes

• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
• These tools assist our recruitment team but do not replace human judgment.
• Final hiring decisions are ultimately made by humans.
• If you would like more information about how your data is processed, please contact us.