Healthcare Technical Consultant (CCNA Preferred) - Atlanta, GA

About the role

Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solutions focused operating model. Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty.

Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners. Coordinate project resources and tasks, enabling team members to focus on customer deliverables.

Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.

Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions). Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems.

Responsibilities

• Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solutions focused operating model.
• Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty.
• Collaborate with a diverse team of internal and external resources to include clinical, sales, and service partners.
• Coordinate project resources and tasks, enabling team members to focus on customer deliverables.
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
• Adhere to established training, quality, and safety requirements.
• Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions).
• Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems.

Requirements

Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required.

Qualifications

• Acquire 3+ years of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment.
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
• Obtain the Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment).
• Have a bachelor’s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and above listed experience.

Skills

• Network configuration and/or troubleshooting experience.

Benefits

Details about our benefits can be found here.

Pay

The hourly pay range for this position in GA is $35.00 to $54.00, plus overtime eligible.

Schedule

Flexible hours (based on business needs to include overtime, weekends, and on-call rotations).