Healthcare Solutions Generalist

About the role

The Healthcare Solutions Generalist role at VaxCare is an incredible opportunity to jumpstart your professional journey! This rotational role allows you to experience different departments at VaxCare, helping you discover your strengths and interests while gaining real-world experience.

Essential Duties/Responsibilities

• Provide support for incoming phone, chat, and email contacts for a broad range of partner questions.
• Provide phone, chat, and email resolution to partner’s inventory-specific questions and issues.
• Provide phone, chat, and email resolution to partner’s payment-specific questions and issues.
• Provide phone, chat, and email resolution to partner’s technology-specific questions and issues.
• Provide support for incoming phone, chat, and email contacts for a broad range of partner questions.
• Provide support for incoming phone, chat, and email contacts for a broad range of partner questions.

Required Qualifications

• High school diploma or equivalent preferred
• Excellent verbal & written communication skills
• High-level computer literacy, comfortable navigating web browsers, and other computer applications
• Writing proficiency in the English language
• Ability to meet & exceed performance-related metrics

Competencies

• VaxCare-ness (Art of Care)
• Belief in Something Bigger than Ourselves
• Humility as a Posture of Learning
• Adaptability & Embracing Change
• Dependability
• Interpersonal Skills
• Computer Skills
• Ethics

Additional "Must Haves"

• Dependability
• Interpersonal Skills
• Computer Skills
• Ethics

Preferred Qualifications

• Goal Driven
• Great Attitude
• Resourceful
• Show Humility and Kindness
• Take Initiative
• Team Player
• Adaptable
• Demonstrate Professionalism