Healthcare Software Specialist

About the Role

Make a real impact—help someone build independence while building a career you’re proud of. The Program Coordinator develops, coordinates, and oversees community-based programs at Resource Village that support residents of Eastpointe Commons and the surrounding community. Working under the guidance of the Director of Community Workforce Development, this role helps ensure programs align with Hope Network's mission, create positive participant experiences, and connect individuals with resources that support personal growth, stability, and success.

Responsibilities

• Work closely with service providers to implement, maintain, and seek continuous improvement on Hope Network’s EHR systems.
• Proactively apply project management principles.
• Travel between worksites and external locations to attend meetings, trainings, or provide operational support.
• Perform, or supervise, configuration or customization and implementation of new systems/components according to Hope Network’s priorities.
• Work with Hope Network IT and relevant vendors to identify and solve problems/challenges as they arise.
• Coordinate process mapping and alignment meetings, using remote meeting or in-person technology, at the service lines as needed to maintain the integrity and efficiency of the EHR.
• Provide regular and "as needed" progress reports to relevant stakeholders.
• Develop a thorough understanding of the EHR systems to help facilitate process alignment and software development, configuration, or customization.
• Coordinate EHR testing using remote meeting or in-person technology as needed.
• Develop a working knowledge of industry standards and best practices as they relate to the EHR that will be used in the ongoing education of Hope Network staff.
• Coordinate EHR end-user trainings using remote meeting or in-person technology and monitor Hope Network compliance with said trainings.
• Assist in the creation and ongoing administration of EHR Billing Best Practices and Internal Audit controls.
• Work collaboratively with Hope Network Quality Department personnel to generate, align, and utilize reports to support decision-making.
• Work collaboratively with the Hope Network Compliance Department personnel to develop and align audits to ensure data integrity, input timeliness, and HIPAA privacy and security compliance.
• Work collaboratively with clinical and revenue management stakeholders to develop, implement, and maintain relevant functional areas to further the Hope Network mission.
• Contribute to the development and implementation of the EHR when additional organizations become an affiliate member with Hope Network.

Requirements

• Bachelor’s Degree in a relevant discipline (equivalent years of relevant experience will be accepted).
• A minimum of two years of relevant work experience in healthcare or human service field.
• Must have a high degree of self-direction and ability to manage tasks to completion and meet deadlines in a fast-paced, ever-changing work environment.
• Demonstrated ability to foresee and proactively seek out the requirements and solutions that enable Hope Network to achieve its organizational goals.
• Demonstrated ability to communicate effectively in both oral and written formats, with both technical and non-technical personnel.
• Ability to work with minimal supervision in daily tasks and special projects.
• Demonstrated ability to effectively lead project teams and accomplish goals within approved budgets.

Benefits

• Competitive pay
• Medical, dental & vision insurance (may vary based on job status)
• Virtual Concierge Medical Services
• 403(b) retirement with company match (up to 3%)
• Generous Paid Time Off (PTO)
• Paid training + career growth opportunities
• Tuition reimbursement and scholarship opportunities
• Employee Assistance Program (mental health + support)
• Company-paid life insurance

About Hope Network

Not your average job. Not your average impact. At Hope Network, you’re not just filling a role—you’re showing up for someone who needs consistency, encouragement, and support. Every day looks different, but one thing stays the same: what you do matters. Our teams are built on trust, collaboration, and a shared commitment to those we serve. We believe no human is more valuable than the next—and the work you do here truly matters.