Healthcare Shuttle Driver

About the role

Location: Baylor Scott & White Temple. Spirit of the Position: Shuttle Drivers are responsible for the effective, efficient, and safe transportation, loading and unloading of passengers and to ensuring that all activities support the safety and welfare of all passengers.

Responsibilities

• Taking all steps necessary to ensure the safety of the ridership as well as those around the shuttle.
• Making quality and reliability of service one of their top priorities.
• Greet customers, be responsive and timely with correspondence and problem resolution, display a caring attitude, and develop a rapport with all passengers.
• Anticipate guest needs wherever possible and exhibit a sincere desire to meet or exceed them.
• Assist passengers with general information regarding the healthcare campus.
• To work with and without supervision and follow direction of supervisors when requests are made.
• To effectively work in a team environment.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Perform pre and post inspection activities to ensure proper operating conditions, adherence to company & DOT standards, and compliance with proper safety and maintenance standards.
• Assist passengers when boarding and exiting the vehicle. Ensure the loading and unloading of passengers to and from destinations, to include operation of specialized equipment for unloading passenger with special needs, (i.e. wheelchair lifts and tie-downs).
• Greet every passenger.
• Prepare and submit accident / incident reports in a timely manner.
• Perform daily/ routine cleaning and shuttle maintenance activities; maintain neat and orderly appearance to include assigned uniforms.
• Exercise care in the handling of funds and reporting of lost articles.
• Conduct re-fueling activities, to include maintaining assigned fuel usage logs.
• Comply with Federal DOT requirements, State driving regulations, safety rules and procedures.
• Establish and maintain effective communication and working relationships with passengers, co-workers, supervisors, managers, etc.
• Use two-way radio.
• Report accidents, problems, and other required shuttle information (both mechanical and cosmetic) to management in a timely manner.
• Keep the shuttle bus secure and follow all safety procedures.
• Maintain alertness and be observant of any activity, both authorized and unauthorized, and take appropriate actions.
• Adhere to all safety codes and OSHA standard.
• Respond to all guest/visitor inquiries and resolve service/ customer discrepancies accordingly in a respectable manner.
• Perform other related/ additional duties and tasks as assigned.

Requirements

• Must possess a valid driver's license and have maintained driving privileges for at least 2 years.
• Must have valid driver’s license.
• Must be able to pass a DOT physical and/or possess a current Medical Certificate.
• Reliable transportation to and from work.
• Ability to work in the elements -- heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and sit for extended periods of time, up to 8 hours a day.
• Ability to drive continuously in the designated shuttle for a minimum of 2-3 hours.
• Ability to bend, stoop, squat and lift frequently throughout a shift.
• Ability to apply pressure to an object with the fingers and palm.
• Ability to perform functions that require repetitive motions using hands, wrists and arms.
• Ability to perform functions that require repetitive motions using ankles, knees and hips.
• Ability to express or exchange information, instructions, ideas, etc. by means of the spoken word.
• Ability to receive detailed information through oral communication.

Skills