Healthcare Secret Shopper

About the role

This is a full-time hybrid position based in the Tampa area, requiring regular local travel. Candidates must reside within the Tampa area and be comfortable with travel throughout the region. When not in the field, the role offers the flexibility to work remotely.

Responsibilities

• Conduct onsite and telephonic surveys (as a "secret shopper") to assess the availability, and accessibility of healthcare providers.
• Ability to use survey platform and call center tools.
• Follow review surveys and checklists and fully document responses and observations accurately.
• Maintain detailed, organized records and follow reporting timelines.
• Work with the team to improve processes, share insights, and develop recommendations for monitoring access to care.
• Maintain professional behavior while conducting assessments in both onsite and telephonic settings.

Qualifications

• Proficiency in data entry tools and Microsoft Office Suite (Word, Excel).
• Strong organizational and time management skills to manage assignments effectively and meet deadlines.
• Strong written and verbal communication skills.
• Bilingual in English and Spanish.
• Reliable transportation to conduct onsite evaluations.
• Ability to travel up to 60% of time based on client and business needs.
• Ability to work flexible hours to accommodate various assignments.
• Ability to work with minimal supervision while fulfilling all obligations.
• Ability to adhere to strict confidentiality guidelines and maintain professionalism.
• Willingness to provide unbiased feedback based on observations rather than personal opinions or biases.
• Familiarity with healthcare networks, provider enrollment processes, and/or patient services.
• Prior experience in any of the following roles: secret shopper, healthcare compliance, auditing, program integrity, health plan provider/member enrollment, customer care call center.

Preferred Qualifications

• High School diploma or GED.

Benefits

We offer a comprehensive benefits package including:

• Health, Dental, and Vision insurance along with other competitive employee benefits for eligible associates.
• Vacation time, sick time, and paid holidays.
• Paid Parental Leave and available support resources.
• 401K with company matching for eligible employees.
• Tuition reimbursement, referral bonuses, paid volunteer community service time, mentor program, and a variety of other employee programs and perks.

Development

A combination of technical and leadership development training at each career milestone.

Employee Assistance Program

Up to six counseling sessions per year for eligible employees through our Employee Assistance Program.