Healthcare Resource Specialist referral team Full-Time hybrid days (Boise)

About the role

This work is done primarily over the phone, in a non-clinic setting. To be successful in this position, you must have a strong passion for customer service as well as working within a team.

Responsibilities

• Provide excellent customer service to patients, physicians and staff to maintain and promote positive relationships.
• Interact over the phone with Saint Alphonsus patients and physician offices in order to effectively and efficiently process referrals.
• Work independently with minimal supervision; as well as part of a team working with others to solve problems, improve workflow, assure back-up, and achieve an enjoyable work atmosphere.
• Use computer skills including MS Office products and Insurance site management. EPIC preferred.
• Perform accurate and timely entry of referral information.
• Communicate directly with patient and/or family and referring clinic.
• Maintain ongoing tracking and appropriate documentation on referrals to ensure timely processing and patient safety.
• Collects and validates patient information.
• Contact insurance companies to ensure prior approval requirements are met.
• Informs patient/physician offices of referral status.
• Maintain confidentiality of all patients according to HIPAA standards.

Requirements

• Education: High School Diploma or equivalent required.
• Experience: Previous experience in hospital, medical or insurance office setting preferred.
• Knowledge: Previous experience with medical terminology and the healthcare system (insurances, Medicare, Medicaid, physician office operations) preferred.

Qualifications

• Strong passion for customer service.
• Team player with independent problem-solving and decision-making abilities.
• Excellent verbal and written communication skills.
• Computer skills including MS Office products and Insurance site management. EPIC preferred.
• Ability to work in multiple software applications and electronic health record systems simultaneously.
• Confidentiality of all patients according to HIPAA standards.

Skills

• Customer Service
• Communication
• Problem Solving
• Independent Work
• Teamwork
• Technical Proficiency

Benefits

Not specified.

Pay

Not specified.

Schedule

Full-time Monday-Friday during typical office hours.