Healthcare Provider Key Account Manager

Responsibilities

• Drive sales growth in existing medical group or network accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities.
• Ensure customer retention by developing relationships with key account personnel at multiple levels of the medical group or network including decision-makers and other key stakeholders.
• Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs.
• Participate with regional sales leaders in developing business plans and value propositions to increase volume and profitability in assigned key medical group or network accounts.
• Educate key medical group or network account personnel on all processes and procedures including the test order process to ensure accurate and timely transactions.
• Implement fee increases or price changes; enforce contract compliance.
• Provide immediate support for less complex service issues; refer to appropriate resources (e.g.: Customer Solutions) for more complex issues and then follow-up on resolution.
• Maintain current on all connectivity products (i.e. Quanum, e-reqs) and new tests.
• Ensure compliance with company policies and government regulations.

Qualifications

• Five (5) years of successful experience providing services to healthcare providers.
• Three to five (3-5) years of sales experience.
• Knowledge of reference laboratory business, esoteric tests and processes.
• Knowledge of the healthcare industry, payors and regulations.
• Track record of everyday excellence in client service delivery.
• Bachelor’s Degree in Business, Marketing, or the Life Sciences.