Healthcare Member Services

What You'll Do

• Respond to member and provider inquiries via phone, email, chat, and other communication channels.
• Research and resolve complex service, benefits, eligibility, referral, and claims-related issues.
• Partner with internal departments and external healthcare providers to ensure timely resolution of member concerns.
• Educate members on available programs, resources, and self-service tools.
• Document appeals and grievances according to established procedures.
• Deliver exceptional customer service while maintaining quality and performance standards.

What We're Looking For

• Call center experience.
• Healthcare, health insurance, or managed care experience preferred.
• Strong communication, problem-solving, and customer service skills.

Schedule

Department operates 7 days per week between 7:00 AM and 8:00 PM. Candidates may be scheduled within those hours.