Healthcare Intake & Referral Coordinator

About the role

Join a locally owned home healthcare organization dedicated to helping seniors remain independent, safe, and comfortable in their homes. With a reputation for exceptional client care, this team is seeking a Healthcare Intake & Referral Coordinator to help support referral management, admissions, insurance verification, and client onboarding.

This highly visible role serves as a central point of communication between referral sources, healthcare providers, clients, families, and internal care teams. The ideal candidate will have experience coordinating healthcare referrals, managing documentation, verifying insurance coverage, and ensuring a smooth admission process for new clients. The position is 100% onsite in Woodbury, MN.

Responsibilities

• Coordinate incoming referrals and admissions
• Verify insurance eligibility and obtain required authorizations
• Manage client demographics, medical information, medications, and documentation within the EMR system
• Communicate with referral partners, healthcare providers, clients, and families
• Process medical orders, referrals, and related documentation
• Create and maintain client care plans and required records
• Track referral activity and client data using spreadsheets and internal systems
• Resolve client inquiries and concerns in a timely, professional manner
• Assist with scheduling and occasional on-call coverage

Requirements

• Associate degree required; Bachelor's degree preferred
• Experience in healthcare intake, admissions, or referral coordination
• Medicare intake experience preferred
• Home health, hospice, or home care experience preferred
• Knowledge of insurance verification, prior authorizations, and payor types
• Familiarity with medical terminology
• EMR experience and strong computer skills
• CMA certification preferred

Benefits

During Contract Assignment:

• Medical plans with Minimum Essential Coverage (MEC), pharmacy benefits, virtual care, and emotional support resources
• Hospital Indemnity coverage available
• Dental and Vision insurance options available
• Accident, Critical Illness, Life Insurance, and Short-Term Disability options available for eligible employees
• Earned Safe & Sick Time
• Employee discount programs

Upon Permanent Hire:

• Paid Time Off (PTO)
• 401(k) with employer match and immediate vesting
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Short-Term Disability Insurance

Pay

$26-$29/hour

Schedule

Monday-Friday, standard business hours