Healthcare Insurance AR Representative II - Dallas, TX

About the role

Hiring 3 full-time Healthcare Accounts Receivable Specialists of at LEAST five (5) years experience in dental AR, and 2 years of payment posting to assist in our RCM dept.

Responsibilities

• Identify problem accounts with payors; investigate and correct error, follow-up on missing account information, and resolve past-due accounts.
• Research inquiries regarding past-due balances and insurance guidelines.
• Resolve delinquent accounts; prepare payment plans and monitor adherence to plans by guarantor; direct accounts to inside collection department when necessary.
• Prepare reports to identify and resolve accounts receivable issues.
• Post data; verify and perform mathematical computations; maintain files.
• Compose and type routine correspondence, memos, letters, appeals, etc.
• Work with practices within the organization in getting any necessary or requested documentation for patients, insurance carriers or other areas.
• Identify patient accounts for collection action when delinquent or when unable to contact patient or guarantor.
• Process the Account Receivable Report.
• Contact payors/insurance companies and patients if there is a delay in responding to claims or statements.
• Verify all patient and guarantor demographics are entered correctly when confirming account for refunds team.
• Enter contact notes related to all communications regarding account including phone, email, etc. between patient, guarantor, insurance carrier, practice, and surgeon.
• Provide the utmost level of customer service with practices.
• Perform tasks for other accounts receivable representatives while they are on vacation.
• Provide support for other team personnel during periods of high activity.
• Provide training for new and existing staff.

Requirements

• MINIMUM 5 years experience in healthcare AR, dental insurance
• At least two (2) years as an Accounts Receivable Specialist in healthcare
• At least two (2) years of Payment Posting experience
• High school diploma or equivalent.
• Insurance and Patient AR experience.
• Understanding of dental and medical insurance.
• Proficient in Microsoft office applications including Word, Excel and Outlook.
• Excellent communication, research, problem-solving, and time management skills.
• High level of accuracy, efficiency, and accountability.
• 2 years of Patient access and Insurance verification preferred

Qualifications

• High school diploma or equivalent.

Skills

• High school diploma or equivalent.

Benefits

• 401(k) matching
• PTO
• Dental Insurance
• Vision Insurance
• Health Insurance
• Life Insurance
• Supplemental Insurance (free)

Pay

$23.19/hr to $25.89/hr (based on experience)

Schedule

Monday to Friday, 8 hour, in-office | 40 hours/week