Healthcare Entry to Intermediate Professional (Care Coordinator)

Position #00852543 – Requisition #40906

About the Role

The PROMISE Clinic, an integrated behavioral health program that supports pregnant and postpartum patients as part of their prenatal care at UCHealth Anschutz, has an opening for a full-time Care Coordinator (Healthcare Entry to Intermediate Professional). This position primarily supports patients experiencing mental health symptoms by improving access to care and coordinating services through referral management, appointment scheduling, patient outreach, and assistance navigating PROMISE and other behavioral health services. The Care Coordinator also supports essential program operations, including maintaining patient and referral data, developing relationships with referring providers, and assisting with clinical data collection and reporting.

Responsibilities

• Serve as a primary point of contact for PROMISE patients, supporting referrals, scheduling, forms, resources, and access to services.
• Manage referrals from receipt through scheduling and connection with care, including follow-up with patients and referring providers.
• Provide patients with PROMISE and community resource information and schedule and reschedule appointments in Epic and conduct outreach regarding referrals, missed visits, and incomplete paperwork.
• Document referral and care-coordination encounters in accordance with program and institutional requirements.
• Maintain patient confidentiality and promptly route clinical questions, safety concerns, medication questions, and treatment requests to licensed clinicians.
• Maintain relationships with referral sources and support outreach to referring practices and community partners, accurate referral, census, scheduling, and care-coordination data in Epic, REDCap, Excel, and other approved systems.
• Track key patient and program metrics, including census, six-month postpartum status, and patients needing clinician review for discharge and collect and compile clinical and program data for grant reporting, productivity, evaluation, quality improvement, and planning.
• Work with program leaders, providers, and staff to support daily operations and process improvement and provide administrative and operational support for PROMISE program activities and team functions.

Work Location

Onsite – this role is expected to work onsite and is located in Aurora, CO.

About the Organization

The University of Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of transformative science, medicine, education and patient care. The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two nationally ranked independent hospitals - UCHealth University of Colorado Hospital and Children's Hospital Colorado - that treat more than two million adult and pediatric patients each year. Innovative, interconnected and highly collaborative, the University of Colorado Anschutz Medical Campus delivers life-changing treatments, patient care and professional training and conducts world-renowned research fueled by over $650 million in research grants.

The Department of Psychiatry is one of the largest units in the UCD-SOM and is comprised of 5 Divisions. The CU Department of Psychiatry sets the standard for Education and Training of leaders in psychiatry and mental health care, conducts ground-breaking Research that aims to eradicate suffering due to psychiatric and substance use disorders, provides ready access to state of the-art mental health preventions and interventions across the continuum of care, and collaborates with the community and other key stakeholders to promote well-being among all Coloradans. We accomplish this vision in a manner that respects, values and advocates for the dignity and worth of each individual and family.

The PROMISE Clinic is an integrated behavioral health program at UCHealth Anschutz that supports pregnant and postpartum patients as part of their prenatal and postpartum care. PROMISE provides timely access to behavioral health services through close collaboration among patients, obstetric providers, and mental health providers. The program focuses on identifying mental health needs, connecting patients with appropriate services and resources, coordinating referrals and follow-up, and supporting continuity of care throughout the perinatal period. PROMISE serves a diverse, high-needs patient population, including individuals facing complex behavioral health, medical, social, and access-to-care challenges during pregnancy and the postpartum period.

Benefits

The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
  • Vacation Days: 22/year (maximum accrual 352 hours)
  • Sick Days: 15/year (unlimited maximum accrual)
  • Holiday Days: 15/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications

Minimum Qualifications:

• Entry Level: Bachelor’s degree in Psychology, Counseling, Social Work, Public Health, or related field from an accredited institution
• Intermediate level: Bachelor’s degree in Psychology, Counseling, Social Work, Public Health, or related field from an accredited institution and 1 year of experience in healthcare systems with patient navigation, scheduling, or similar

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Spanish language proficiency
• Experience with REDCap or other data management program
• Experience with and/or training in perinatal and infant mental health
• Experience with crisis management or triage
• Experience with program development, evaluation, and/or process improvement
• Experience with EPIC scheduling functions
• Experience with Excel and data entry

Conditions of Employment

Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

Skills

• Knowledge of mental health issues and disorders
• Ability to communicate effectively with patients, health care providers, office staff, and behavioral health clinicians
• Ability to engage professionally and compassionately with pregnant and postpartum patients experiencing mental health concerns
• Comfort with care coordination, referral management, patient navigation, and follow-up
• Ability to recognize concerns that require clinical review and promptly escalate them to an appropriate licensed clinician
• Strong time-management, organizational, and attention-to-detail skills
• Ability to establish and maintain effective working relationships with colleagues, providers, referral sources, and community partners
• Ability to work effectively with a diverse, high-needs patient population and demonstrate respect for differing backgrounds, values, and cultures
• Ability to follow established policies, procedures, workflows, and deadlines
• Self-directed, flexible, and able to exercise sound judgment within the scope of the role
• Strong interpersonal, customer service, written, and verbal communication skills
• Knowledge of HIPAA and patient confidentiality requirements
• General knowledge of health care systems and behavioral health services
• Ability to work effectively in a high-volume, fast-paced clinical environment
• Proficiency with Microsoft Office and the ability to learn additional software and data-tracking systems
• Experience using electronic health records and patient information systems; experience with Epic preferred
• Commitment to providing equitable, inclusive, and patient-centered care

Pay

The starting salary range (or hiring range) for this position has been established as:

• Entry Level: $60,257 – $70,500
• Intermediate: $65,574 – $76,721

This position may be eligible for overtime compensation, depending on the level. Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.