Healthcare Director, Dental Strategy

About the role

West Monroe is seeking a Healthcare Director to join our dental strategy team, as part of the broader Healthcare Practice. This leader will help grow the dental & specialty benefits segment of our healthcare business by expanding client relationships, developing new opportunities, and delivering business and technology consulting solutions for healthcare organizations.

Responsibilities

• Serve as an engagement leader across a portfolio of healthcare clients, specifically related to dental and specialty benefits (dental plans, dental practices, PE investors, clearinghouses, practice management platforms, claims platforms, etc.)
• Partner with executive and senior healthcare leaders on operational transformation, system implementations, technology strategy, and organization / technology assessments.
• Lead complex business and technology transformation engagements, ensuring delivery excellence, client satisfaction, and measurable outcomes.
• Oversee project scope, budgets, risks, quality, and stakeholder communications across multiple engagements.
• Analyze client challenges and develop practical, innovative solutions that deliver measurable business value.
• Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations while exercising sound judgment in evaluating outputs.
• Apply AI technologies (e.g., generative AI, automation tools, data models) to improve delivery efficiency, enhance insights, and elevate client outcomes.
• Expected to be visible within the dental ecosystem, supporting innovative, strategic, and technical relationships across clients.
• Support the growth of existing client relationships while cultivating new opportunities within healthcare clients.
• Partner with practice leaders on prospecting, networking, and market-facing activities to expand West Monroe's presence in the healthcare market.
• Lead proposal development, solution design, pricing support, and pursuit activities for new and existing clients.
• Develop and maintain relationships with healthcare executives, industry organizations, and strategic partners.
• Collaborate with cross-functional teams to execute go-to-market strategies and contribute to practice growth.
• Contribute to the execution of the Healthcare Practice's growth objectives and strategic priorities.
• Help develop methodologies, offerings, accelerators, and thought leadership that strengthen West Monroe's healthcare capabilities.
• Mentor, coach, and develop consultants while fostering an inclusive, collaborative, and high-performing culture.
• Support recruiting, onboarding, and career development initiatives across the practice.
• Contribute to resource planning, knowledge sharing, and continuous improvement efforts.

Requirements

• Bachelor's degree required; advanced degree preferred.
• 8–12 years of consulting, healthcare, or professional services experience, including leadership of complex business and technology transformation programs.
• Strong understanding of claims, dental operations, DSO operations, dental practice management, and dental technology solutions and trends.
• Demonstrated success managing client relationships, expanding existing accounts, and contributing to business development efforts.
• Experience leading complex transformation initiatives involving operational, digital, technology, or organizational change.
• Strong executive communication, facilitation, and presentation skills with experience engaging senior client stakeholders.
• Experience leading and developing high-performing consulting teams while mentoring junior team members.
• Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
• Able to travel 25–50%.

Qualifications

• A commitment to inclusion and diversity, and openness to new ideas and perspectives.
• Able to work permanently in the United States without sponsorship.

Benefits

• Information on our competitive total rewards package, including our bonus structure and benefits is here.
• Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
• Employees in proximity of our Seattle, Washington DC, Los Angeles, New York, and San Francisco offices will have a geographic premium applied to this salary scale.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance.
• Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses.
• Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year.
• Eligibility for ten weeks of paid parental leave will also be available upon hire date.

Pay

A reasonable expectation for the salary range for this role is $200,000—$250,000 USD.

Schedule

Full-time position.