Healthcare Customer Service Representative

About the role

The Healthcare Customer Service Representative will elevate the CU Medicine patient experience by addressing questions/concerns and fielding correspondence requests primarily received via phone in a call center environment. The ideal candidate will demonstrate the ability to successfully multitask and alternate between multiple programs.

Responsibilities

• Receive and bring to resolution up to 60 calls daily in a fun, fast paced, metric-driven environment.
• Interact directly via phone with patients, affiliate partners, payers, and healthcare providers.
• Collect payments and/or provide guidance on payment options for outstanding balances.
• Update accounts with new or corrected information; request itemized statements &/or re-bill claims when appropriate.
• Explain medical bills and identify deductibles, coinsurance, copays and other patient financial responsibilities.
• Utilize analytical thinking for account research and reconciliation.
• Manage all interactions in a positive, caring manner.
• Perform specialized tasks as assigned by the manager and/or supervisor.

Requirements

• High school diploma or equivalent.
• A minimum of 2 years’ healthcare experience, preferred 2 years of medical billing and direct patient contact in call center environment with exposure to insurance billing and medical terminology.
• Technically proficient.
• Advanced verbal and written communication skills.
• Strong interpersonal skills.
• Professional maturity and ability to exercise sound judgement are essential.

Qualifications

• Written/verbal fluency in both English and Spanish is preferred.

Skills

• Excellent customer service skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Knowledge of medical terminology and billing processes.
• Proficiency in computer systems and software.

Benefits

CU Medicine provides generous leave, health plans and retirement contributions which take your total compensation beyond the number on your paycheck.

Pay

The listed pay range (or hiring rate) represents CU Medicine’s good faith and reasonable estimate of the range of possible compensation at the time of posting and is based on evaluation of competitive market data. A variety of factors, including but not limited to, internal equity, experience, and education will be considered when determining the final offer.

Schedule

This job is 100% remote and out of state candidates will be considered.