Healthcare Coordinator

About the role

The Healthcare Coordinator (HC) at San Pedro Smiles Dentistry partners with supported Dentists to help gain a financial commitment from the patient to start the best course of treatment with urgency.

Responsibilities

• Understand and utilize financial options to support case acceptance
• Educate patients on treatment choices
• Overcome common patient objections
• Proactively keep Dentist’s schedules productive
• Support each patient in a consultative and educational manner
• Create Patients for Life (PFL)
• Model company culture, values, standards, and best operational practices
• Achieve proficiency in PDS system and tools
• Execute the HC Handoff in partnership with each clinician
• Be a Subject Matter Expert on all available financial options
• Overcome common patient objections to starting treatment
• Avoid unnecessary delays in treatment by obtaining necessary insurance pre-authorizations
• Ensure the office exemplifies the Comprehensive Care Model
• Participate in daily morning huddles, monthly team meetings, and other meetings as required
• Demonstrate stewardship of the PDS Brand
• Become knowledgeable on the Mouth Body Connection
• Maintain an appropriate professional appearance and demeanor in accordance with company policies
• Ensure compliance with Company policies, as well as State, Federal, and other regulatory bodies

Qualifications

• High School Diploma or general education degree (GED)
• Prior course work or on-the-job training in the fields of dentistry, insurance, or business preferred
• Knowledge of office practices, technology applications, and patient insurances
• Results-oriented (energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Patient advocate (flexible and adaptive; empathetic; passionate; ethical)
• Process-focused operator (data-driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Financial acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members, staff, and clinicians; understands local market drivers and competition)
• Influencer (active listener/observer of behavior; creates a win/win need for change)
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Ability to multi-task effectively without compromising the quality of the work
• Excellent interpersonal, oral, and written communication skills
• Ability to handle and maintain extreme confidentiality (patient records)
• Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$18.00 - $25.50 / Hourly

Pay

$18.00 - $25.50 / Hourly

Schedule

Flexible schedule to accommodate the needs of the practice and the patient population.

Skills

• Office practices
• Technology applications
• Patient insurances
• Financial acumen
• Communication skills
• Confidentiality management
• Time management