Healthcare Coordinator

About the role

The Healthcare Coordinator (HC) at Hulen Modern Dentistry plays a crucial role in partnering with supported Dentists to secure financial commitments from patients, ensuring they receive the best possible treatment.

Responsibilities

• Understand and utilize financial options to support case acceptance
• Educate patients on treatment choices
• Overcome common patient objections
• Proactively keep Dentist’s schedules productive
• Support each patient in a consultative and educational manner
• Create a Perfect Patient Experience (PPE) and build Patients for Life (PFL)
• Model company culture, values, standards, and best operational practices
• Achieve proficiency in PDS system and tools
• Execute the HC Handoff in partnership with each clinician
• Be a Subject Matter Expert on all available financial options
• Oversee necessary insurance pre-authorizations
• Maintain the Comprehensive Care Model within the office and referrals
• Participate in daily morning huddles, monthly team meetings, and other required meetings
• Demonstrate stewardship of the PDS Brand and support clinical excellence
• Maintain an appropriate professional appearance and demeanor
• Ensure compliance with company policies and regulatory bodies

Qualifications

• High School Diploma or equivalent
• Prior course work or on-the-job training in dentistry, insurance, or business preferred
• Knowledge of office practices, technology applications, and patient insurances
• Results-oriented, patient advocate, process-focused operator, financial acumen, and influencer
• Ability to multi-task, excellent interpersonal, oral, and written communication skills, and confidentiality handling
• Organized and detail-oriented with the ability to work in a fast-paced environment

Skills

• Results Oriented
• Patient Advocate
• Process Focused Operator
• Financial Acumen
• Influencer

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Pay

• $16.50 - $23.00 / Hourly

Schedule

• Varies based on office needs