Healthcare Coordinator

About the Role

Now is the time to join The Woodlands Modern Dentistry and Orthodontics. You will have opportunities to learn new skills from our team of experienced professionals. The primary role of the Healthcare Coordinator (HC) is to partner with supported Dentists to help gain a financial commitment from the patient to start the best course of treatment with urgency. The HC supports each patient in a consultative and educational manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
• Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient.
• Achieve proficiency in the PDS system and tools to assist patients in making the best possible decision for their unique wants and needs.
• Execute the HC Handoff in partnership with each clinician on every exam patient.
• Serve as subject‑matter expert on all available financial options to give patients choices that fit their budget.
• Professionally overcome common patient objections to starting treatment.
• Obtain necessary insurance pre‑authorizations for patients who need this prior to completing treatment.
• Ensure the office exemplifies the Comprehensive Care Model within the office and referrals outside the office.
• Participate actively in daily morning huddles, monthly team meetings, and any other required meetings.
• Maintain a thorough understanding of business imperatives and how the role directly impacts metrics and results.
• Demonstrate stewardship of the PDS Brand, making decisions consistent with the brand framework.
• Become knowledgeable on the Mouth‑Body Connection and support clinical excellence through comprehensive patient care.
• Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully at all times.
• Ensure compliance with company policies, as well as state, federal, and other regulatory bodies.
• Perform other duties and responsibilities as assigned.

Qualifications

• High School Diploma or general education degree (GED).
• Travel may be required between offices.
• Preferred: prior coursework or on‑the‑job training in dentistry, insurance, or business.

Knowledge, Skills, and Abilities

• Knowledge of office practices, technology applications, and patient insurances.
• Results‑oriented, energetic self‑starter; sets realistic goals, meets commitments, and prioritizes daily to achieve results.
• Patient advocate: flexible, adaptive, empathetic, passionate, ethical.
• Process‑focused operator: data‑driven decision‑maker, detailed, organized, comprehensive knowledge of operational processes, computer proficient.
• Financial acumen: understands profit drivers, utilizes metrics to manage, builds financial understanding of team members, staff, and clinicians; understands local market drivers and competition.
• Influencer: active listener/observer of behavior; creates win‑win need for change.
• Self‑motivated, reliable; capable of working independently and as part of a team.
• Ability to multi‑task effectively without compromising quality.
• Excellent interpersonal, oral, and written communication skills.
• Ability to handle and maintain extreme confidentiality of patient records.
• Organized, detail‑oriented; able to work in a fast‑paced environment.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Tuition reimbursement.
• 401(k) plan.
• Paid time to volunteer in your local community.

Pay

$15.75 – $22.00 per hour.