Healthcare Coordinator

About the role

The Healthcare Coordinator (HC) partners with supported Dentists to help patients commit financially to starting the best course of treatment with urgency. Key responsibilities include understanding and utilizing financial options to support case acceptance, educating patients on treatment choices, overcoming common patient objections, and proactively keeping Dentists’ schedules productive. The HC supports each patient in a consultative and educational manner while ensuring a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
• Gain a financial commitment from the patient to start the dentistry the Dentist diagnoses.
• Achieve proficiency in PDS systems and tools to assist patients in making the best decisions for their unique needs.
• Execute the HC Handoff in partnership with each clinician for every exam patient.
• Serve as a subject matter expert on all available financial options to fit patients’ budgets.
• Professionally overcome common patient objections to starting treatment.
• Obtain necessary insurance pre-authorizations for patients prior to completing treatment.
• Ensure the office exemplifies the Comprehensive Care Model, including internal and external referrals.
• Actively participate in daily morning huddles, monthly team meetings, and other required meetings.
• Understand business imperatives and how the role directly impacts metrics and results.
• Demonstrate stewardship of the PDS Brand, making decisions consistent with the PDS Brand framework.
• Become knowledgeable on the Mouth Body Connection and support clinical excellence through comprehensive patient care.
• Maintain a professional appearance and demeanor in accordance with company policies.
• Ensure compliance with company policies, as well as state, federal, and other regulatory bodies.
• Perform other duties and responsibilities as assigned.

Qualifications

• High School Diploma or general education degree (GED).
• Travel might be required between offices.

Preferred Experience

• Prior coursework or on-the-job training in dentistry, insurance, or business.

Skills

• Results Oriented: Energetic self-starter; sets realistic goals; meets commitments; persistent; prioritizes daily to achieve results.
• Patient Advocate: Flexible and adaptive; empathetic; passionate; ethical.
• Process Focused Operator: Data-driven decision-maker; detailed; organized and structured; comprehensive knowledge of operational processes; computer proficient.
• Financial Acumen: Understands profit drivers; utilizes metrics to manage; builds financial understanding of team members; understands local market drivers and competition.
• Influencer: Active listener/observer of behavior; creates win-win scenarios for change.
• Self-motivated, reliable individual capable of working independently as well as part of a team.
• Ability to multi-task effectively without compromising work quality.
• Excellent interpersonal, oral, and written communication skills.
• Ability to handle and maintain extreme confidentiality of patient records.
• Organized, detail-oriented individual able to work in a fast-paced environment.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Tuition reimbursement.
• 401K.
• Paid time to volunteer in your local community.

Pay

$20.75–$29.00 per hour.