Healthcare Call Center Representative - Digitech - Remote

Sarnova’s Digitech division is a leading provider of cloud-based EMS billing and business-intelligence solutions. Since 1984, Digitech has automated the entire EMS revenue lifecycle to maximize collections, ensure compliance, and deliver measurable results for clients.

About the role

The Call Center Specialist delivers high-quality customer service in a fully remote, high-volume call center. You will handle incoming patient calls with professionalism, empathy, and accuracy while managing competing priorities in a fast-paced environment.

Responsibilities

• Answer a high volume of incoming patient calls promptly and courteously.
• Listen actively, demonstrate empathy, and address billing questions and concerns.
• Evaluate caller needs and follow client-specific workflows to determine the correct resolution path.
• Resolve issues when possible; complete follow-up actions such as sending emails, obtaining details, or returning calls for full resolution.
• Research issues by reviewing account details, contacting third parties, or gathering documentation.
• Place outbound calls, send emails, or fax requested information to support resolution.
• Maintain detailed, accurate documentation of all calls and actions in the patient account system.
• Protect confidentiality by strictly adhering to HIPAA and Digitech’s compliance standards.
• Meet or exceed daily call quotas while remaining flexible and adaptable.
• Contribute to a positive team culture through effective communication and continuous improvement.
• Perform additional duties as assigned.

Requirements

• High School Diploma or equivalent (required).
• Bilingual (English/Spanish) preferred.
• Proficient computer skills, including MS Outlook, Word, and Excel.
• Familiarity with insurance billing (a plus; training provided).
• Minimum typing speed of 40 WPM with accuracy.
• Ability to maintain composure under pressure and in high-volume situations.
• Strong problem-solving skills to identify issues and determine appropriate resolutions.
• Clear, professional communication with exceptional attention to detail.
• Skilled at multitasking, organizing, and prioritizing work to meet deadlines.
• Reliable, punctual, and committed to team success in a remote environment.

Benefits

• Competitive salary.
• Comprehensive benefits package, including 401(k) Plan.