Healthcare Call Center Representative

This role is only open to candidates currently living in Massachusetts.

Why This Job Is Awesome

• Temp-to-perm opportunity for long-term career growth
• Supportive team environment despite being mostly remote
• Continuous learning in healthcare and insurance processes

Work Arrangement

• Mostly remote after the first month, with monthly on-site team-building days

Paid Training

• First month of training is on-site and fully paid

Pay

Base pay for this role is $20.50/hour.

Responsibilities

• Review inbound faxes from healthcare providers regarding prescription coverage requests
• Verify that all required information (e.g., provider details, patient data, medication dosage) is complete
• Accurately enter prescription request details into the system for coverage determination
• Handle inbound phone calls from providers to collect and verify prescription information (approximately 20 calls per day)
• Maintain professionalism and clear communication while assisting providers
• Ensure accuracy by following structured processes and reviewing member information for discrepancies

Qualifications

• 6+ months of customer service experience in healthcare, pharmacy, or insurance-related customer service roles
• Strong verbal communication skills to interact professionally with healthcare providers
• High attention to detail for verifying prescription and patient information accurately
• Ability to attend on-site training just south of Boston, MA in Hingham, MA