Healthcare Assistant-M/S Ortho/Neuro (4N) -Sharp Memorial Hospital-Night Shift-Part-Time

This position is covered by a Collective Bargaining Agreement (CBA) with SEIU-UHW. As part of the terms of employment, employees in this role are required to join the union within 31 days of hire and remain a member (e.g. dues paying, fee paying, religious exception contributor) for the duration of the collective bargaining agreement.

Schedule

• Shift Start Time: 7 PM
• Shift End Time: 7:30 AM
• 12-hour shift (12/36 schedule)
• Weekend Requirements: Every Other
• On-Call Required: No

Pay

Hourly Pay Range: $25.150 - $28.950 - $32.420

Responsibilities

Teamwork and Communication

• Greets and assists customers by telephone and in-person, obtaining information, directing as appropriate, or taking complete and accurate messages.
• Uses scripts for answering phones, transferring calls, and service recovery.
• Answers call lights within four rings or calls into patient rooms to validate requests.
• Answers phones within four rings and transfers calls as indicated.
• Responds to inquiries promptly to promote customer satisfaction.
• Coordinates with physicians and department team members via paging system or phones.
• Assists in directing others during crisis intervention (codes, disasters, etc.).
• Communicates effectively with all levels of staff and follows chain of command per unit guidelines.
• Prioritizes workload based on patient needs and staffing patterns.
• Validates understanding of new patient needs or changes in assignment.
• Communicates with staff to develop plans for best use of resources.
• Seeks assistance to complete workload and reports to licensed nurse or supervisor when unable to meet demands.
• Seeks feedback from co-workers to improve work efficiency.
• Completes and signs appropriate documents accurately and timely.

Admissions, Discharge, and Transfer Responsibilities

• Ensures complete room setup for new admissions (bedpan, urine container, tissue paper, basin, fresh water, etc.).
• Greets new patients/residents and family members upon admission and orients them to the facility/room.
• Inventories and documents patient’s personal belongings on admission and updates as needed.
• Accounts for patient’s belongings during transfer and discharge.
• Transfers/transports patients to activities, therapies, and other departments safely and on time.
• Removes all patient equipment and supplies upon discharge.
• Processes patient discharge from IDX within expected timeframe.
• Enters orders related to equipment, supplies, and dietary needs as directed by RN; seeks clarification to ensure accuracy.

Patient Care Activities

• Provides and documents daily patient care per unit standards within scope of responsibilities.
• Follows telemetry processes in monitored units and collaborates with central telemetry for initiating/discontinuing monitoring.
• Communicates or questions requests outside of scope of practice to licensed nurse.
• Identifies and communicates new patient care issues/concerns.
• Communicates changes in patient conditions and takes rapid action in life-threatening situations, notifying the licensed nurse immediately.
• Communicates plans for patient transfers or discharges.

Safety

• Complies with universal precautions and hospital infection control policies.
• Uses proper body mechanics and safe patient mobilization equipment to ensure patient safety and avoid personal injury.
• Follows safety procedures for equipment use.
• Reports observed hazards and unsafe practices.
• Reports personal injury within two hours and completes required forms (ART and state claim forms).
• Identifies and communicates patients at risk for injury to self and others.
• Complies with hospital policy in management of patients in restraints.
• Labels/stores and ensures safety of patient belongings (hearing aids, glasses, dentures).

Medical Record/Information Management

• Obtains chart inserts for admissions and maintains charts, ensuring additional forms are available.
• Obtains previous charts from medical records and dismantles charts for return to Medical Records.
• Requests medical records, films, or other medical information from other facilities as needed.
• Files interdisciplinary and diagnostic printouts in charts per standards.
• Dates, times, and initials all entries.
• Assists team members in locating patient data information.
• Collects and prepares patient data necessary to support inter-facility transfers.
• Accurately updates electronic information systems (e.g., tracking shell, Stafflink, NaviCare Hill-Rom systems).
• Ensures timely teletracking updates/requests.
• Enters accurate disposition of patients requiring admission, transfer, or discharge per unit time guidelines.
• Coordinates scheduling of tests and retrieves results to support patient progress.
• Retrieves diagnostic study, lab results, and other relevant patient information.
• Prepares/stocks downtime packets.

Requirements

• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) – American Heart Association (REQUIRED)

Preferred Qualifications

• High School Diploma or Equivalent, or comparable to a certified nursing assistant course.
• 1 year of recent experience in a geriatric setting or recent experience in an acute care hospital.
• 1 year of experience as a unit clerk/secretary.

Skills

• Knowledge of basic patient/resident care skills.
• Effective interpersonal skills.
• Ability to perform baseline resident/patient care skills under the guidance of a licensed nurse.
• Fluent knowledge (written and spoken) of English.