Healthcare Advocate, Bilingual | Onsite: Biloxi | Starts 6/5/26

Responsibilities

• Handle inbound and outbound calls related to healthcare services, benefits, scheduling, and member support
• Provide accurate information and guidance while demonstrating empathy and professionalism
• Follow approved scripts, workflows, and escalation procedures
• Document member or patient interactions accurately and completely in required systems
• Identify and escalate issues that require additional support or resolution
• Maintain adherence to schedules, attendance policies, and break requirements
• Participate in coaching sessions, quality reviews, and team meetings
• Support operational initiatives aimed at improving service quality and member experience

Qualifications

• High school diploma or equivalent required; college coursework preferred
• Minimum of 0–2 years of experience in a call center, healthcare, or customer service environment preferred
• Strong verbal and written communication skills with a strong patient- and service-focused mindset
• Ability to follow structured processes, scripts, and compliance requirements consistently
• Basic computer literacy and ability to navigate multiple systems simultaneously
• Strong attention to detail and ability to accurately document information
• Ability to handle sensitive information with professionalism and discretion
• Willingness to learn healthcare terminology, systems, and workflows
• Ability to perform effectively in a fast-paced, metrics-driven environment