Health Unit Coordinator- Labor and Delivery- Part Time- Days

About the role

This role provides clerical support to the clinical team, helping with daily patient care tasks. It serves as a key communication link for processing information and requests between patients, staff, visitors, physicians, and other departments.

Responsibilities

• Communication
  • Keep Clinical Manager and staff informed of any issues.
  • Greet and assist patients, visitors, and staff as a receptionist.
  • Answer patient call lights promptly and courteously.
  • Maintain positive customer relations with physicians, visitors, and patients, using clear and respectful phone etiquette.
  • Transfer calls to appropriate personnel efficiently.
  • Handle phone inquiries with accuracy, courtesy, and confidentiality.
  • Facilitate communication with ancillary departments as needed.
  • Collaborate professionally with hospital departments.
  • Serve as a resource for locating supplies and medical records.
  • Communicate with physician offices about patient consultations and records.
  • Adhere to departmental and hospital customer service standards.
• Computer/Chart Responsibilities
  • Maintain admit/discharge logs (census cards).
  • Ensure timely patient admission, transfer, and discharge.
  • Enter transport requests into EPIC Bed Management.
  • Obtain signatures for Consent to Hospital and Medical Treatment Forms as needed.
  • Make copies of Advanced Directives for patient charts.
  • Complete consults in Epic accurately.
  • Place calls for STAT requests.
  • Follow downtime procedures for manual order entry (SRO, BCA Web, BCA Standalone).
  • Prepare requisitions for services (e.g., maintenance, clinical engineering).
  • Enter and record unit-based charges as needed.
  • Run daily audits/reports in EPIC as directed by the department manager.
  • Maintain current and old patient charts.
  • Place forms and results into charts promptly.
  • Copy and retrieve medical records as necessary.
  • Keep charts organized and in designated order.
  • Prepare charts for new patients, ensuring face sheets, labels, and armbands are included.
  • Break down charts for discharged patients, placing the face sheet on top.
• Environment/Supplies/Equipment
  • Ensure all mobile phones have charged batteries.
  • Monitor the tube system, emptying and distributing contents to appropriate nurses.
  • Periodically check the fax machine for incoming faxes and forward to the correct personnel.
  • Maintain and refill printers, copiers, and fax machines.
  • Perform routine maintenance on fax machines, copiers, printers, etc.
  • Order, verify, and store supplies and equipment, maintaining an appropriate inventory as directed by the manager.
  • Handle typing and filing tasks for the unit (excluding patient records).
  • Assist with unit-specific needs as directed by the manager or charge RN.
  • Complete errands accurately and promptly.
  • Submit Plant Maintenance Work Requisitions as needed.
  • Notify Clinical Engineering about malfunctioning equipment.
  • Regularly observe the functioning of equipment and report malfunctions to the appropriate personnel (charge RN, Clinical Engineering, Maintenance, Help Desk, POMS).
  • Identify and report potential safety hazards.
  • Be familiar with the locations of fire alarms, extinguishers, and hoses.
  • Keep the nurses' station clean, tidy, and organized at all times.
• Unit Responsibilities/Accountability
  • Serve as a positive role model, maintaining a positive attitude.
  • Ensure timely and appropriate follow-through on job functions.
  • Participate in unit governance activities.
  • Collaborate with the Clinical Manager to develop, implement, and evaluate Process Improvement Plan initiatives to enhance outcomes.
  • Advocate for High Reliability principles in patient care and operational efficiency.
  • Use data to drive improvement efforts.
  • Attend in-services and unit meetings or review meeting minutes.
  • Maintain the integrity of unit equipment (cleaning, repairs).
  • Train and orient new employees as requested.
  • Respond to emergencies and follow directed actions.
  • Adhere to the chain of command.
  • Complete all unit assignments as requested.

Requirements

• High School graduate or GED.

Skills

• Strong communication skills, tailored to be culturally and age-appropriate.
• Proficiency in maintaining medical records and managing related documents from admission to discharge.
• Ability to support patient care by performing tasks such as running errands, cleaning, and ensuring a conducive environment for quality care.