Health Unit Coordinator HUC

Banner Health · Casper, WY · 2 mo ago

On-siteFull-time

Banner Health was recently recognized on Forbes inaugural list of America’s Dream Employers 2025, highlighting employers that prioritize workplace excellence and employee satisfaction, wellbeing, and fulfillment.

About the role

This entry-level position provides administrative support and customer service for an assigned patient care area, promoting organized and efficient care delivery. The Health Unit Coordinator facilitates communication between physicians, nurses, and patients, calls in consults, and acts as a liaison with internal departments and external contacts.

You will join a tight-knit team on our 64-bed Medical Unit, which spans two floors and serves a variety of medical diagnoses outside specialty areas. This is an opportunity to expand your skills and build a strong foundation in a fast-paced nursing environment.

Responsibilities

Performs receptionist and clerical duties to support operating efficiency and communication flow within the department.
Resolves customer problems or collects data and follows through to appropriate personnel for resolution.
Processes patient admissions, records bed assignments, creates face sheets, and prints patient labels.
Orders outside records from other facilities and physician offices.
Maintains complete patient records, including admission, transfer, discharge information, progress notes, and consent forms.
Ensures all reports and chart forms are scanned or filed into patient records and that forms are labeled and accessible.
Maintains adequate supplies of patient education materials and may be responsible for quality control/validations.
Enters pending discharges into the system and coordinates patient appointments for procedures and treatments prior to discharge.
Processes patient discharges.
Maintains adequate levels of office, dietary, and medical supplies; completes requisition forms and reconciles orders upon delivery.
Monitors and tracks electronic equipment (e.g., patient ID scanners, laptops) to ensure accountability and working order.

This role operates under local supervision in a fast-paced, sometimes stressful environment with a strong focus on customer service. You will interact with patients, families, physicians, unit staff, case managers, patient service staff, medical records staff, and external customers.

Requirements

High school diploma/GED or equivalent working knowledge.
One year of medical clerical experience, preferably in a hospital or physician office setting, or prior customer service experience.
Excellent organizational, human relations, and communication skills.
Working knowledge of medical terminology and computer literacy, including commonly used office software and keyboarding skills.

Employees working in a Behavioral Health clinical setting serving children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain it for the duration of employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

Successful completion of an approved unit secretary program.
BLS certification.

Schedule