Health Unit Coordinator - Emergency Room

Job Requirements

The Health Unit Coordinator collaborates with clinical care teams, ensuring coordination of all aspects of customer/patient care, and eventual transition out of in-patient care. The Health Unit Coordinator performs procedures related to customer/patient admission, transfer, discharge, and communication with customers/patients, guests, and clinical staff.

• Provides services to customers/patients and families with sensitivity and respect for their care by responding to concerns, requests, or emergencies appropriately.
• Serves as a resource to customers/patients and clinical staff by answering call lights within a timely manner and answering phone calls to facilitate communication between licensed practitioners and clinical staff.
• Captures and files all admission, discharge, and unit transfers in a timely manner while maintaining customer/patient demographic information, and medical charts.
• Processes licensed practitioners' orders in a timely manner ensuring high quality care is given to each customer/patient, and communicates vital information to applicable clinical staff.
• Maintains Teletracking for nursing unit documenting all appropriate and accurate information, and all applicable unit equipment, and ensures a clean work environment.
• Contributes to positive customer/patient experience as provided by satisfaction scores and HCAHP scores for unit and medical facility, or written compliments by customers/patients as well as consistent performance of purposeful hourly rounding and bedside shift reports.
• Acts as unit SuperUser with applicable computer software applications, and downtime procedures and maintaining current forms.
• May have limited access to medication storage as needed to perform requested functions.

Work Experience

• Education: High School Diploma or equivalent.
• Work Experience: None.
• Licensure: None.
• Certification: American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card prior to start date and maintain.

Skills/Knowledge/Abilities

• Proficiency in Microsoft Office – Outlook, Word, Excel, PowerPoint, etc.
• Knowledge of computer hardware and software.
• Ability to proficiently speak and understand the written and verbal instructions of the English language.
• Skills in critical thinking, and problem solving.
• Ability to work in a stressful environment with customers/patients and families at various ages and levels of understanding and respond to appropriate life threatening situations.
• Ability to multi-task, handling multiple priorities at once.

Preffered Qualifications

• Work Experience: Previous experience in Healthcare environment.

Physical Requirements

• Physically agile; may require walking, standing, running, bending, stooping, kneeling, climbing, or crouching frequently.
• May occasionally include lifting or moving objects up to 50 pounds, with or without assistance.
• May require moving in different positions to accomplish tasks in various environments including tight and confined spaces, including reaching out and above shoulders, or overhead.
• May lift, turn, pull, push, or ambulate people and/or equipment with or without assistance up to 90% of the assigned shift.
• May be exposed to inside and outside environments with varied temperatures, air quality, lighting, and/or low to loud noise.
• May require working with biohazards such as blood/body fluids and airborne particles following OSHA and CDC guidelines.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

About Health First

• Diversity and inclusion are essential for our continued growth and evolution.
• We strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates.
• We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results.
• As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule

Full-Time Shift Times: 700pm_700am Paygrade: PG-23