Health Unit Clerk – Progressive Care Unit (PCU)

About the role

Cleveland Clinic Akron General is seeking a Health Unit Clerk for their new Level II Progressive Care Unit (PCU).

Responsibilities

• Perform administrative and clerical duties.
• Conduct an in-person greeting and welcome newly admitted and transferred patients to the unit.
• Communicate with and facilitate communication between patients, families, other departments and healthcare team members regarding patient care.
• Assist with processing patient admissions, transfers and discharges.
• Provide concierge service to assist patients and families with wayfinding and directing them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Troubleshoot equipment.
• Respond to patient call lights.
• Keep nursing stations clean and organized.
• Complete mandatory education and training.

Requirements

• A caregiver who excels in this role will:

• Perform administrative and clerical duties.
• Communicate with and facilitate communication between patients, families, other departments and healthcare team members regarding patient care.
• Assist with processing patient admissions, transfers and discharges.
• Provide concierge service to assist patients and families with wayfinding and directing them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Troubleshoot equipment.
• Respond to patient call lights.
• Keep nursing stations clean and organized.
• Complete mandatory education and training.

Qualifications

• A High School Diploma or GED.
• One year of experience in a customer service-related role.
• Prior job experience with typing or computer training or equivalent coursework.

Preferred qualifications

• Microsoft Office experience.

Physical Requirements

• Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.

Pay

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.