Health Systems Program Manager (Business Analyst III)

About the role

The Fairfax County Health Department is the largest public health department in Virginia, serving 1.2 million residents from diverse ethnic, cultural, and economic backgrounds throughout Fairfax County, as well as the cities of Fairfax and Falls Church and the towns of Herndon, Vienna, and Clifton. With more than 100 years of leadership in the public health field, the department is committed to protecting, promoting, and improving the health and quality of life for all in the community.

This position serves as the agency’s Health Systems Program Manager for assigned health department software applications, including electronic health record systems, disease surveillance platforms, and other clinical and public health related solutions. The role functions as a team lead, providing direction, mentoring, and governance for a cross‑functional team responsible for delivering, sustaining, and optimizing health information systems.

The incumbent supports project and portfolio management activities for public health technology initiatives across the agency, including coordinating planning, prioritization, resource alignment, risk management, and performance reporting for multiple systems and projects. The position ensures that assigned systems align with agency strategy, regulatory requirements, and operational needs across their full lifecycle. As a project lead, the incumbent guides system requirements gathering, solution design, configuration, and implementation of Commercial Off‑the‑Shelf (COTS) software packages. Responsibilities include documenting and implementing system configurations, coordinating project plans and milestones across vendors, department staff, and county partners, and providing timely communications and updates to internal leadership as well as external state and federal partners. Duties also include cost management, vendor and stakeholder engagement, requirements prioritization, and oversight of project deliverables, schedules, and quality expectations.

In alignment with a product management mindset, this position supports divisions and programs in understanding how to manage their implemented solutions across the full lifecycle — planning, implementation, operations, maintenance, upgrades, and eventual system transition or replacement. This includes assessing user needs, ensuring adoption and effective use, evaluating enhancement requests, and supporting continuous improvement of systems to meet evolving public health program goals. The role researches solution options and participates in evaluation efforts for future software capabilities, ensuring alignment with agency business needs and county IT standards. The position reports to the Informatics and IT Manager and, under the direction of the Public Health Informatics and IT Director, collaborates with the Department of Information Technology to evaluate technical options, obtain necessary approvals, and ensure appropriate integration with enterprise systems across Fairfax County and partner Human Services agencies. Participation in agency strategic technology and business planning efforts is also expected.

Responsibilities

• Serves as lead software system administrator for interdepartmental or County‑wide automated system
• Works closely with technical project leader to coordinate technical resources and directs functional design and implementation
• Interacts with representatives from other agencies on system‑related issues and scheduling of system priorities
• Identifies and tests system enhancements
• Defines and maintains system administration documentation
• Organizes and directs system user groups
• Monitors system performance and performs ongoing analysis to determine most efficient and effective means to operate the system
• Provides assistance to system users
• Develops conceptual approaches to satisfy user requirements
• Oversees user acceptance testing
• Evaluates new technology for applicability and enhanced effectiveness
• Develops strategic plans to ensure solutions comply with established standards
• Evaluates and prioritizes requests for new requirements, modifications, and enhancements to existing systems
• Establishes priorities and timetables for system‑related projects
• May supervise other employees on a recurring or project basis
• Generates reports to meet special agency needs
• Acts as intermediary between users and technical staff to resolve problems
• Participates in developing user training manual
• Provides training to users
• Works closely with agency IT technical staff and/or serves as agency liaison with the Department of Information Technology
• Develops and provides technical briefings for staff on new services and system components
• Provides technical support and training to users of installed software
• Attends training workshops, product demonstrations, conferences, technical briefings, and conventions
• Stays abreast of technology changes
• Provides assistance to other staff as needed
• Serves on committees and task forces and undertakes special projects as assigned

Requirements

Required Knowledge, Skills, and Abilities

• Considerable knowledge of interdepartmental and/or County‑wide processes, procedures, and requirements with regard to administrative functions such as personnel, finance, and budgeting
• Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology
• Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client‑server, and stand‑alone environments
• Considerable knowledge of effective processes, methods, and techniques to analyze and evaluate business operations
• Knowledge of effective project management methods, practices, and techniques
• Knowledge of effective supervisory methods, practices, and techniques (required for some positions)
• Ability to analyze and evaluate administrative processes and procedures for automation purposes
• Ability to conduct research into new information technology
• Ability to train employees in the use of hardware and software
• Ability to prepare user manuals
• Ability to translate technical terminology into terms understandable to management and employees
• Ability to establish and maintain effective business relationships

Minimum Qualifications

Any combination of education, experience, and training equivalent to: Bachelor's degree in business, computer science, or a field related to the department where the IT services are being used; plus four years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform, or a related system.

Certificates and Licenses Required

• Valid driver's license
• Cardiopulmonary Resuscitation (CPR) certification (required within 60 days)
• Automated External Defibrillator (AED) certification (required within 60 days)

Necessary Special Requirements

• The appointee will be required to complete a criminal background check, Child Protective Services Registry check, and driving record check to the satisfaction of the employer
• This position is emergency/essential services personnel (required to report for duty during inclement weather and/or other emergencies)

Preferred Qualifications

• Familiarity with and work experience in developing or managing IT solutions for human services systems and/or public health (e.g., Electronic Health Record, Electronic Medical Record, Disease Surveillance, School Health, or Emergency Management)
• Considerable knowledge in and/or experience managing vendor and stakeholder engagement to prioritize and manage the project schedule against specific milestones and deliverables
• Experience configuring and implementing COTS solutions in collaboration with a vendor and/or implementation team
• Understands public health system operations and related technologies
• Experience and ability to manage cross‑functional teams with varying skillsets and experience
• Ability to form collaborative partnerships across agency programs and county agencies
• Ability to perform multiple tasks simultaneously and work in a collaborative team environment
• Ability to help stakeholders effectively define and resolve issues related to business process and technology
• Experience managing and implementing projects using Agile, Scrum, or Waterfall methodologies
• Experience performing requirements analysis for IT systems
• IT management experience, and significant experience working within an IT field
• Experience as an administrator of one or more IT systems
• Experience creating and managing policies or standard operating procedures (SOPs) around project management or change management
• Product management experience