Health Systems Field Sales Liaison

What You'll Do (Responsibilities)

• Manage customer relationships by serving as the primary day-to-day contact for small-to-mid-size health system accounts, proactively addressing issues and ensuring high levels of customer satisfaction.
• Support the field sales team by handling sales support tasks and administrative functions, enabling senior sales executives to focus on strategic account growth and engagement.
• Collaborate closely with the field sales team and cross-functional internal partners to ensure our health system customers receive an exceptional experience.
• Drive the customer roadmap by partnering with field sales to execute account renewal strategies and identify opportunities to present products, solutions, and services that benefit the customer.
• Navigate contracting processes by supporting or leading contract negotiations for assigned accounts.
• Spend the majority of your time on-site at customer locations, building trust and strengthening partnerships through regular face-to-face engagement.

Basic Requirements

• Degree or equivalent experience and typically requires 2+ years of relevant experience
• 2+ years of experience in healthcare, pharmaceutical distribution, sales support, or customer-facing account management
• Demonstrated experience managing customer relationships or resolving customer escalations
• Intermediate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• Must have a valid driver's license with a clean driving record

Preferred Skills/Experience

• Experience working within health systems, hospital pharmacy operations, or pharmaceutical supply chain
• Familiarity with customer satisfaction metrics (e.g., Net Promoter Score) and account management tools
• Strong verbal, written, and interpersonal communication skills with the ability to engage effectively across all levels of a customer organization

Physical Requirements

• Ability to travel up to 75%
• Must be able to work in a field-based environment with frequent travel by car

Pay

The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.