Health Resource Specialist- Case Management (FT- 1.0 FTE, Day Shift)

Position Summary

The Resource Specialist supports patients and clinic teams by performing necessary duties to ensure patients’ needs are met prior to, during, and after a clinic visit. This can include but is not limited to pre-visit data/record collection and entering of medical records/orders; completion of prior authorization and patient forms; identifying/ordering/stocking supplies, equipment, medication and vaccines needed in the clinic.

Minimum Qualifications

• Required High School Diploma or Equivalent
• 1 year of medical/clinic experience with scheduling responsibility
• Knowledge of HIPAA regulations and health insurance

Essential Job Functions

• Schedules/Fax/phone/mail/data entry/ordering for patient packets, medical records, referrals, patient paperwork, forms and letters
• Follows protocols for ordering Wellness labs and sends out patient paperwork
• Completes prior authorization for imaging, procedures and prescriptions
• Captures and enters patient data into electronic medical record systems
• Coordinates Patient Assistance Programs for clinic patients
• Orders/stocks of clinic supplies, lab supplies, medications, immunizations and VFC management

Knowledge, Skills, And Abilities

• Demonstrates sound judgement, patience, and maintains a professional demeanor at all times
• Ability to work in a busy and stressful environment
• Strong interpersonal, verbal and written communication skills
• Ability to work varied shifts
• Computer applications, MS Office, EMR, internet applications and standard office equipment
• Detail oriented, organizational skills and the ability to prioritize
• Strong emotional intelligence, interpersonal and teamwork skills

Schedule Requirements

• This role requires regular and sustained attendance
• The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts
• On-call work may be required to respond promptly to organizational, patient, or employee needs

Physical Requirements

• Lifting (Rarely – 30 pounds)
• Sit (Continuously)
• Stand (Occasionally)
• Walk (Occasionally)
• Twist/Bend/Stoop/Kneel (Occasionally)
• Reach Above Shoulder Level (Occasionally)
• Push/Pull (Occasionally)
• Fine-Finger Movements (Continuously)
• Vision (Continuously)
• Cognitive Skills (Continuously)

Exposures

• Key: Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%)
• Exposures (Rarely): Bloodborne pathogens, such as blood, bodily fluids, or tissues. Radiation in settings where medical imaging procedures are performed. Various chemicals and medications are used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances. Infectious diseases due to contact with patients in areas that may have contagious illnesses.