Health Promoter - Casa Esperanza

Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We address homelessness, lack of affordable housing, and immigrant rights to meet the complex needs of our communities and collectively tackle the root causes of suffering and injustice.

About the role

The Health Promoter supports the health and well-being of residents at Casa Esperanza. This role involves monitoring and maintaining site safety, responding to emergencies, managing conflict resolution, and providing administrative support. The Health Promoter also works one-on-one with residents to provide health education and treatment adherence support. Ideal candidates will have professional and/or lived experience related to HIV/AIDS, youth, and health promotion.

Responsibilities

• Screen all visitors and act as the first point of contact for residents and guests.
• Establish a welcoming and client-centered environment while demonstrating high-quality customer service.
• Oversee all building activity, providing support in challenging situations, crisis intervention, and de-escalation.
• Respond to emergencies by following the appropriate organizational protocol.
• Promote compliance with program policies and House Rules, documenting incident reports in a timely manner.
• Provide health education and treatment adherence support to residents, many of whom will be managing their medications independently for the first time.
• Collaborate with the Lead Health Promoter and Clinical Social Worker to coordinate care, services, and referrals.
• Assist with the coordination of house meetings and community activities.
• Provide additional administrative support to the program and/or property management needs.
• Participate in staff training, staff meetings, and staff development activities as requested.
• Perform other duties as assigned.

Requirements

• At least 2 years of direct service experience in case management, health education, or a similar field.
• Demonstrated knowledge/experience working with individuals living with HIV/AIDS or those experiencing homelessness.
• Bilingual (written and oral) in Spanish preferred but not required.
• Experience with crisis intervention, establishing boundaries, conflict resolution, and de-escalation.
• Strong written and oral communication skills.
• Ability to work both independently and as a member of a multi-disciplinary team.
• Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel.
• An understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco.
• A strong commitment to housing justice, as well as inclusive and multi-cultural programming.
• COVID vaccination required.

Benefits

• Medical, dental, and vision insurance.
• Long-term disability and life insurance.
• Flexible spending account and commuter benefits.
• Paid holiday, sick leave, and generous vacation with Summer Recess and Winter Recess.
• 401(K) with employer matching.

Pay

$23.50 per hour.

Schedule

Full-time, exempt position.