Health Navigator

Main Street Health is the nation's largest provider of value-based care exclusively serving rural America. We believe in the old ways of medicine when healthcare was simpler. By partnering with rural primary care doctors, we reinforce the importance of trust and relationship-driven care in rural communities. We provide our partners with the staff, technology, and processes necessary to succeed in a value-based delivery model.

About the Role

The Health Navigator's role is to make navigating our healthcare system easier for doctors and patients. You will develop trusted relationships with our patients and providers and assist with various patient-facing, administrative, and logistical tasks so that doctors can focus on delivering high-quality medical care. Navigators work for Main Street but go to work every day inside one of our partner clinics alongside clinic staff. Main Street's management and training teams will equip you with the training and tools needed to perform these duties.

Responsibilities

• Develop strong relationships with patients to assist them with their care
• Meet with patients during the check-in process, entering data into the Main Street software platform for reporting and tracking purposes
• Call patients to schedule an office visit or remind them to pick up their medication
• Order and schedule various procedures, tests, and screenings
• Identify and track progress on important gaps in patient care
• Maintain a record of patient interactions and communicate with providers using electronic health records
• Educate patients on their healthcare options, insurance benefits, and common medical conditions
• Help patients access various community resources
• Help coordinate follow-up care after patients have been discharged from the hospital
• Demonstrate compassion for patients, adaptability, attention to detail, patience, and an eagerness to collaborate with team members

Requirements

• You are a self-starter who is comfortable working independently
• You enjoy meeting new people and developing relationships
• You bring a strong service mentality to your work
• You love your community and want to see it thrive
• You can skillfully explain the importance of key activities that make patients healthier
• You are flexible and excited to tackle new challenges
• You love solving problems and will take whatever initiative is required to solve them
• You are comfortable using data to help inform decisions and activities
• You are excited by the idea of working in a fast-paced organization where change is the norm
• You learn and apply new information quickly
• You are familiar with and comfortable using multiple software platforms
• Work a full-time 40-hour week; Monday-Friday 8am to 5pm (1 hour lunch)
• Active unencumbered driver's license required
• GED or High School Diploma

Pay

$50,000–$55,000 per year

Schedule

• Full-time, 40 hours per week
• Monday–Friday, 8:00 AM–5:00 PM (1-hour lunch)