Health Information Tech

About the Role

South Texas Specialty Hospital, a USPI facility with 25 beds, 8 OR rooms, and 3 ER rooms, is seeking a detail-oriented and organized Full-time Health Information Management (HIM) Clerk. The ideal candidate has strong attention to detail, is skilled in managing confidential information, and thrives in a fast-paced healthcare setting.

Responsibilities

• Maintain, organize, and update patient health records in compliance with hospital policies and HIPAA regulations
• Process requests for medical records from patients, providers, insurance companies, and legal entities within required timeframes
• Ensure accuracy and completeness of medical documentation before filing or release
• Assist with chart preparation, assembly, and scanning into electronic medical record (EMR) systems
• Support coding and billing teams by retrieving necessary documentation
• Monitor record deficiencies and follow up with providers for timely completion
• Respond to inquiries regarding medical records with professionalism and discretion
• Provide clerical support to the business office and clinical departments as needed

Qualifications

• High school diploma or GED
• Previous experience in a front desk, receptionist, or customer service role required; healthcare setting preferred
• Knowledge of medical terminology and patient registration processes a plus
• Experience handling patient insurance, billing inquiries, or payment collections preferred
• High school diploma or equivalent required; some college or medical office training preferred
• Excellent verbal and written communication skills with a strong customer service orientation
• Ability to multitask and remain calm under pressure in a busy environment
• Proficiency in Microsoft Office Suite and electronic medical records (EMR) systems
• Strong organizational skills with attention to detail and accuracy
• Professional appearance and demeanor with the ability to create a positive first impression
• Bilingual skills (English/Spanish) preferred but not required

Benefits

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation